<ul>
<li>Delivering end-to-end contact center digital transformation projects for global clients</li>
</ul>

<ul>
<li>Running consulting engagements with Client CXOs and delivering on revenue targets</li>
</ul>

<ul>
<li>Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc.</li>
</ul>

<ul>
<li>Manage end to end pre-sales activities for digital transformation– identify opportunity, pitch the right digital solution, solution building, business case creation etc.</li>
</ul>

<ul>
<li>Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs &amp; consult/provide customized solutions, develop business case</li>
</ul>

<ul>
<li>Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey</li>
</ul>

<ul>
<li>Participation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices</li>
</ul>

<ul>
<li>Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing</li>
</ul>

<ul>
<li>Exposure to contact center economics through improved channel containment, right channeling methodology etc.</li>
</ul>

Qualifications
<ul>
<li>Bachelor Degree</li>
</ul>

Senior Consultant in Mumbai (UID-9941)

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Job Description for Senior Consultant

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