Role &amp; responsibilities : 
<ul>
<li style="margin-left:0px;">Life &amp; Pensions experience for UK industry, should be Compliant as per UK laws, preferably with UK CII certifications and detailed understanding of UK regulation</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure Service Level metrics are met as defined by the clients/processes</li>
</ul>

<ul>
<li style="margin-left:0px;">Driving Quality &amp; Efficiency projects, brainwaves, Agile interventions within the teams</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensuring that Compliance standards are met as per ISO, GDPR and Regulatory guidelines</li>
</ul>

<ul>
<li style="margin-left:0px;">Customer Centricity Should drive his/her efforts to maximise customer benefits</li>
</ul>

<ul>
<li style="margin-left:0px;">Build on domain by adding CII certifications required for the role</li>
</ul>

<ul>
<li style="margin-left:0px;">Embed strong governance framework and build effective controls for the work &amp; demands in scope, Adhere to Client/WNS specific policies and compliance regulations</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to create an environment and establish the operating principles and values conducive to high performance</li>
</ul>

<ul>
<li style="margin-left:0px;">Hold regular performance reviews with stakeholders</li>
</ul>

<ul>
<li style="margin-left:0px;">EWS accuracy, Attrition Management, Resource planning and recruitment</li>
</ul>

<ul>
<li style="margin-left:0px;">Identifying avenues of efficiency and quality Improvement to benefit end customer</li>
</ul>

<ul>
<li style="margin-left:0px;">Work state Management, designing and managing team goals and parameters</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensuring Capacity and Shift Planning is appropriately done with minimal impact to business</li>
</ul>

<ul>
<li style="margin-left:0px;">Exhibit Business and Decision making skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Coordination with various teams and departments to support other functions</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong and effective documentation of Training, Quality and Governance Framework</li>
</ul>

<ul>
<li style="margin-left:0px;">Identification and grooming of potential lead coaches</li>
</ul>

<ul>
<li style="margin-left:0px;">Assist and support Group Managers wherever required &amp; be part of a collaborative work environment in achieving personal &amp; team goals</li>
</ul>

<ul>
<li style="margin-left:0px;">Engage in cross functional relationships to ensure delivery. Work with the Human Resources, Transformation, Quality and the Service Delivery Leader</li>
</ul>

<ul>
<li style="margin-left:0px;">Achieving satisfactory performance in Voice of Customer surveys</li>
</ul>

<ul>
<li style="margin-left:0px;">Accurately and timely reporting of CSL/Key MI for external and internal customer</li>
</ul>

Operations Manager in Mumbai (UID-8357)

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Job Description for Operations Manager

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