<ul>
<li style="margin-left:0px;">Strong understanding of client plan provisions/product &amp; processing guidelines and SLA metrics</li>
</ul>

<ul>
<li style="margin-left:0px;">Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation</li>
</ul>

<ul>
<li style="margin-left:0px;">Research complex Benefits issues and formulates resolutions/ recommendations by analyzing fact patterns and applying plan provisions and best practices</li>
</ul>

<ul>
<li style="margin-left:0px;">Resolve tasks in accordance with due dates and ensure process is well documented</li>
</ul>

<ul>
<li style="margin-left:0px;">Create adhoc reports as required to support client service delivery functions</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide day-to-day client and third party administrator contact for participant processing inquiries</li>
</ul>

<ul>
<li style="margin-left:0px;">Participate &amp; contribute in daily huddles and status meetings</li>
</ul>

<ul>
<li style="margin-left:0px;">Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant</li>
</ul>

<ul>
<li style="margin-left:0px;">Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality</li>
</ul>

<ul>
<li style="margin-left:0px;">Work with the client team across shores to deliver against client requirements</li>
</ul>

<ul>
<li style="margin-left:0px;">Proactively identify training needs and provide necessary coaching as required to BOAs</li>
</ul>

<ul>
<li style="margin-left:0px;">Proactively seek performance feedback to build &amp; enhance knowledge</li>
</ul>

<ul>
<li style="margin-left:0px;">Build and leverage partnerships across shores to deliver against client requirements</li>
</ul>

<ul>
<li style="margin-left:0px;">Create robust documentation &amp; SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching</li>
</ul>

<ul>
<li style="margin-left:0px;">Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team</li>
</ul>

<ul>
<li style="margin-left:0px;">Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channels </li>
</ul>

Backend Operation in Bengaluru (UID-9345)

Job Description

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Skills Required for Backend Operation

Job Description for Backend Operation

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