<ul>
<li style="text-align:inherit;">General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: </li>
</ul>

<ul>
<li>Call center-based customer support in response to a high volume of low complexity inquiries </li>
</ul>

<ul>
<li>Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: </li>
</ul>

<ul>
<li>Acting as liaison between customers, production and distribution departments related to specific customer orders </li>
</ul>

<ul>
<li>Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. </li>
<li>Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. </li>
</ul>

<ul>
<li>Executes specialized projects and activities and typically works according to set principles. </li>
</ul>

<ul>
<li>Usually generates and initiates own workload and doesn't need instructions or guidelines. </li>
</ul>

<ul>
<li>Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. </li>
</ul>

<ul>
<li>Positions at this level are expected to significantly improve the day-to-day activities/processes. </li>
<li>Manages and oversees the implementation of short-term activities within the team. </li>
</ul>

<ul>
<li>Decisions are of an operational nature within a defined scope. </li>
</ul>

<ul>
<li>Positions on this level delivers their share of professional responsibilities focusing on professional excellence.</li>
<li></li>
<li> </li>
<li>Typically manages a team of Individual Contributor co-workers.</li>
</ul>

Team Leader Operations in New Delhi (UID-9921)

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Job Description for Team Leader Operations

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