<ul>
<li>Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. </li>
</ul>

<ul>
<li>Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. </li>
</ul>

<ul>
<li>Provides effective and timely resolution of users’ problems, queries or complaints. </li>
</ul>

<ul>
<li>Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.</li>
</ul>

<ul>
<li>Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. </li>
</ul>

<ul>
<li>Executes specialized projects and activities and typically works according to set principles. </li>
</ul>

<ul>
<li>Usually generates and initiates own workload and doesn't need instructions or guidelines. </li>
</ul>

<ul>
<li>Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. </li>
</ul>

<ul>
<li>Positions at this level are expected to significantly improve the day-to-day activities/processes.</li>
</ul>

<ul>
<li>Manages and oversees the implementation of short-term activities within the team. </li>
</ul>

<ul>
<li>Decisions are of an operational nature within a defined scope. </li>
</ul>

<ul>
<li>Positions on this level delivers their share of professional responsibilities focusing on professional excellence.</li>
</ul>
 
<ul>
<li>Typically manages a team of Individual Contributor co-workers.</li>
</ul>

IT Support Specialist in New Delhi (UID-11005)

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Job Description for IT Support Specialist

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