<ul>
<li>General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: </li>
</ul>

<ul>
<li>Call center-based customer support in response to a high volume of low complexity inquiries </li>
</ul>

<ul>
<li>Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: </li>
</ul>

<ul>
<li>Acting as liaison between customers, production and distribution departments related to specific customer orders </li>
</ul>

<ul>
<li>Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets. </li>
<li>Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. </li>
</ul>

<ul>
<li>Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. </li>
</ul>

<ul>
<li>Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. </li>
</ul>

Finance Manager in New Delhi (UID-9926)

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