Roles and Responsibilities:

<ul>
<li style="margin-left:0px;">Handle the administration of ERP/HCM L1 support services.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure accurate and timely resolution of support issues.</li>
</ul>

<ul>
<li style="margin-left:0px;">Coordinate with stakeholders to schedule and organize support activities.</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor and track support requests and resolutions.</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide administrative support to the support team.</li>
</ul>

<ul>
<li style="margin-left:0px;">Generate reports on support activities and outcomes.</li>
</ul>

<ul>
<li style="margin-left:0px;">Address user queries and provide assistance as needed. </li>
</ul>
Key Deliverables:

<ul>
<li style="margin-left:0px;">Efficient and accurate support administration.</li>
</ul>

<ul>
<li style="margin-left:0px;">Timely resolution of support issues.</li>
</ul>

<ul>
<li style="margin-left:0px;">Positive feedback from users and stakeholders.</li>
</ul>

<ul>
<li style="margin-left:0px;">Accurate and comprehensive reporting on support activities. </li>
</ul>
Key Functional and Operational Skills:

<ul>
<li style="margin-left:0px;">Strong administrative and organizational skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Effective communication and customer service skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Knowledge of ERP/HCM support administration processes.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficiency in Oracle Fusion or SuccessFactors HCM.</li>
</ul>

<ul>
<li style="margin-left:0px;">Attention to detail and accuracy.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to manage multiple tasks and priorities. </li>
</ul>
Education Qualifications:

<ul>
<li style="margin-left:0px;">Bachelors Degree in Computer Science, Information Systems, or a related field.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong background in business process analysis and ERP systems </li>
</ul>

HCM Consultant in Mumbai (UID-9405)

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