Key Responsibilities

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<li style="margin-left:0px;">Responsibilities and essential job functions include but are not limited to the following:</li>
</ul>

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<li style="margin-left:0px;">Completes store operational requirements by scheduling and assigning partners; following up on work results.</li>
</ul>

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<li style="margin-left:0px;">Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.</li>
</ul>

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<li style="margin-left:0px;">Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team</li>
</ul>

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<li style="margin-left:0px;">Exhibits a willingness and desire to share coffee knowledge and stories with others</li>
</ul>

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<li style="margin-left:0px;">Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.</li>
</ul>

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<li style="margin-left:0px;">Solicits feedback from the customers</li>
</ul>

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<li style="margin-left:0px;">Supervisory Responsibilities:</li>
</ul>

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<li style="margin-left:0px;">Interviewing &amp; training partners, planning, assigning and directing work</li>
</ul>

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<li style="margin-left:0px;">Regular interaction/ review with the team</li>
</ul>

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<li style="margin-left:0px;">Encourage team to take independent decisions</li>
</ul>

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<li style="margin-left:0px;">Conduct goal setting</li>
</ul>

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<li style="margin-left:0px;">Developing strategic and operational plans for the work group, managing execution and measuring results</li>
</ul>

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<li style="margin-left:0px;">Review performance to achieve organizational goals</li>
</ul>

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<li style="margin-left:0px;">Gather &amp; evaluate employees performance</li>
</ul>

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<li style="margin-left:0px;">Appraising performance</li>
</ul>

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<li style="margin-left:0px;">Addressing complaints and resolving problems.</li>
</ul>

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<li style="margin-left:0px;">Coaching, counselling, and disciplining</li>
</ul>

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<li style="margin-left:0px;">Ensures partners adhere to legal and operational compliance requirements</li>
</ul>

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<li style="margin-left:0px;">Drives coffee conversations within the team and creates a culture of coffee appreciation</li>
</ul>

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<li style="margin-left:0px;">Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions</li>
</ul>

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<li style="margin-left:0px;">Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank</li>
</ul>

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<li style="margin-left:0px;">Ensures availability of merchandise and services by approving contracts; maintaining inventories</li>
</ul>

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<li style="margin-left:0px;">Maintains the stability and reputation of the store by complying with legal requirements</li>
</ul>

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<li style="margin-left:0px;">Analyses sales figures and forecasting future sales volumes to maximise profits</li>
</ul>

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<li style="margin-left:0px;">Manages and motivates the team to increase sales and ensure efficiency</li>
</ul>

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<li style="margin-left:0px;">Manages stock levels and making key decisions about stock control</li>
</ul>

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<li style="margin-left:0px;">Ensures standards for quality, customer service and health and safety are met</li>
</ul>

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<li style="margin-left:0px;">Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action</li>
</ul>

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<li style="margin-left:0px;">Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing</li>
</ul>

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<li style="margin-left:0px;">Conducts regular store meetings</li>
</ul>

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<li style="margin-left:0px;">Accountable to improve and increase store performance for the growth of the organisation </li>
</ul>

Store Manager in Mumbai (UID-8998)

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Skills Required for Store Manager

Job Description for Store Manager

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