Legal Claims to join our dynamic team and embark on a rewarding career journey Team Management: 

<ul>
<li>Oversee a team of service technicians, coordinators, and support staff. </li>
</ul>

<ul>
<li>Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. </li>
</ul>

<ul>
<li>Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.</li>
</ul>

Service Delivery: 

<ul>
<li>Ensure the timely and successful delivery of services to customers. </li>
</ul>

<ul>
<li>Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).</li>
</ul>

Customer Relationship Management: 

<ul>
<li>Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. </li>
</ul>

<ul>
<li>Act as a point of contact for escalated customer issues and work towards resolution.</li>
</ul>

Service Planning and Scheduling: 

<ul>
<li>Plan and schedule service activities, including preventive maintenance, repairs, and installations. </li>
</ul>

<ul>
<li>Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.</li>
</ul>

Resource Allocation and Inventory Management: 

<ul>
<li>Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. </li>
</ul>

<ul>
<li>Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.</li>
</ul>

Quality Assurance: 

<ul>
<li>Monitor service quality and ensure adherence to established standards and procedures. </li>
</ul>

<ul>
<li>Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. </li>
</ul>

<ul>
<li>Conduct regular audits or inspections to identify areas for improvement.</li>
</ul>

Financial Management: 

<ul>
<li>Manage service budgets, monitor expenses, and implement cost control measures. </li>
</ul>

<ul>
<li>Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.</li>
</ul>

Training and Development: 

<ul>
<li>Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. </li>
</ul>

<ul>
<li>Stay updated with industry trends, new technologies, and best practices in service management.</li>
</ul>
 
<ul>
<li>Provide coaching and professional development opportunities to team members.</li>
</ul>

Safety and Compliance: 

<ul>
<li>Ensure compliance with safety regulations and company policies. </li>
</ul>

<ul>
<li>Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.</li>
</ul>

Reporting and Documentation:

<ul>
<li>Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. </li>
</ul>

<ul>
<li>Maintain accurate documentation of service activities, customer interactions, and equipment service histories.</li>
</ul>

Claims Service Manager in Mumbai (UID-10874)

Job Description

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Skills Required for Claims Service Manager

Job Description for Claims Service Manager

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