Role &amp; responsibilities

<ul>
<li style="margin-left:0px;">Closing Ratio/Minimize cost : Negotiate with dealers ; Avoid cost wastage in workshops; Regular training of claims policies ; Faster settlements</li>
</ul>

<ul>
<li style="margin-left:0px;">Re-open ratio/Segmentation of vehicles: Separating the Claims according to Vehicles and minimizing the expenses</li>
</ul>

<ul>
<li style="margin-left:0px;">Repair claims: Timely follow up with agent; visit the workshop within 48hrs of receiving the claim and follow up within 2days.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain the Hygiene/TAT(Total Around Time) : Proper evaluation on customer claims ; Claims should be closed within defined TAT (i.e.; Approval or rejection)</li>
</ul>

<ul>
<li style="margin-left:0px;">Sort out claims related issues according to Regulations.</li>
</ul>

<ul>
<li style="margin-left:0px;">Policy Compliance: Ensure that the claims process adheres to the insurance company's policies and guidelines.</li>
</ul>

<ul>
<li style="margin-left:0px;">Customer Service: Communicate with policyholders, repair shops, and other relevant stakeholders to provide updates, explain assessment findings, and address any queries or concerns.</li>
</ul>

<ul>
<li style="margin-left:0px;">Compliance with Regulations: Ensure compliance with local, state, and national regulations regarding motor vehicle assessments, repairs, and insurance claim processes.</li>
</ul>

<ul>
<li style="margin-left:0px;">Negotiation Skills: Engage in negotiations with repair shops, policyholders, and other involved parties to reach mutually agreeable settlements.</li>
</ul>

<ul>
<li style="margin-left:0px;">Fraud Detection: Detect and report any suspected cases of fraud or misrepresentation during the assessment process and work closely with the investigation team to gather evidence if necessary. </li>
</ul>
Preferred candidate profile

<ul>
<li style="text-align:start;">Diploma in Automobile/Mechanical (10+2+3) or BE in Automobile/Mechanical</li>
</ul>

<ul>
<li style="text-align:start;">2-4 years experince in any of the automobile workshop specially in body shop or in an insurance company in motor claims dept. </li>
</ul>

Auto Claims Manager in Mumbai (UID-9244)

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Job Description for Auto Claims Manager

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