What you'll be responsible for

<ul>
<li style="margin-left:0px;">Provide support to internal / external customers while adhering to the set SLA parameters.</li>
</ul>

<ul>
<li style="margin-left:0px;">Facilitate calls with customers to explain/resolve/address the issues raised to technical support team</li>
</ul>

<ul>
<li style="margin-left:0px;">Perform initial troubleshooting, do analysis, test service flows to resolve customer s concerns</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate / coordinate with backend teams in identifying / resolving customerissues.</li>
</ul>

<ul>
<li style="margin-left:0px;">Capture and document all queries / concerns via the ticketing tool / email/ calls.</li>
</ul>

<ul>
<li style="margin-left:0px;">Responding to customers via various communication channels and to provide timely revert / updates / notifications.</li>
</ul>

<ul>
<li style="margin-left:0px;">Share periodic updates and feedbacks on regular basis.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain regular tracker(s) and publish reports to allstakeholders.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure 100% adherence to team s and organizational processes.</li>
</ul>

<ul>
<li style="margin-left:0px;">Time Management</li>
</ul>

<ul>
<li style="margin-left:0px;">Ticket management</li>
</ul>

<ul>
<li style="margin-left:0px;">Customer response and engagement</li>
</ul>

<ul>
<li style="margin-left:0px;">Cross-functional communication and coordination</li>
</ul>

<ul>
<li style="margin-left:0px;">Compliance and SOPs</li>
<li></li>
</ul>
Qualification and other skills

<ul>
<li style="text-align:start;">Graduate or Post graduate (B.E/B.Tech)</li>
</ul>

What you'd have?

<ul>
<li style="margin-left:0px;">2 to 5 years of experience, preferably in Telecom Domain</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent communication (written &amp; verbal) and interpersonalskills</li>
</ul>

<ul>
<li style="margin-left:0px;">Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive</li>
</ul>

<ul>
<li style="margin-left:0px;">Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions</li>
</ul>

<ul>
<li style="margin-left:0px;">Proactive, self-motivated and should be a team player</li>
</ul>

<ul>
<li style="margin-left:0px;">Flexible to work in 24x7 environment</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to plan and organize</li>
</ul>

Why join us

<ul>
<li style="margin-left:0px;">Impactful Work: Play a pivotal role in safeguarding Tanlas assets, data, and reputation in the industry.</li>
</ul>

<ul>
<li style="margin-left:0px;">Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.</li>
</ul>

<ul>
<li style="margin-left:0px;">Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer </li>
</ul>

Technical Support Engineer in Hyderabad (UID-9677)

Job Description

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Skills Required for Technical Support Engineer

Job Description for Technical Support Engineer

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