Responsibilities -

Account &amp; Partner Relationship Management

<ul>
<li style="margin-left:0px;">Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders</li>
</ul>

<ul>
<li style="margin-left:0px;">Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high</li>
</ul>

<ul>
<li style="margin-left:0px;">Make persuasive presentations on the benefits and goodness of Dine Out plans &amp; promotions for month-on-month growth and ensure partners invest consistently.</li>
</ul>

<ul>
<li style="margin-left:0px;">Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.</li>
</ul>

<ul>
<li style="margin-left:0px;">Resolve issues such as diner denied payout and ensure seamless transactions for customers and partners at the restaurants</li>
</ul>

<ul>
<li style="margin-left:0px;">Prepare the growth plans for each account being managed and gather competitor action insights. </li>
</ul>
Data Interpretation &amp; Business Performance Management:

<ul>
<li style="margin-left:0px;">Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner</li>
</ul>

<ul>
<li style="margin-left:0px;">Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.</li>
</ul>

<ul>
<li style="margin-left:0px;">Stay updated on the partners investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner. </li>
</ul>
Interaction with Stakeholders:

<ul>
<li style="margin-left:0px;">Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team ( reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.). </li>
</ul>
Functional Competencies 
<ul>
<li style="margin-left:0px;">Understand Dine Out offerings and gain clarity of growth levers.</li>
</ul>

<ul>
<li style="margin-left:0px;">Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)</li>
</ul>

<ul>
<li style="margin-left:0px;">Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate</li>
</ul>

<ul>
<li style="margin-left:0px;">Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition</li>
</ul>

Desired Skills -

<ul>
<li style="margin-left:0px;">Graduate with 1.5-3 year of field sales experience; Fluency in local language and working knowledge of English</li>
</ul>

<ul>
<li style="margin-left:0px;">Good working knowledge and experience of e-commerce activities and all online marketing channels</li>
</ul>

<ul>
<li style="margin-left:0px;">Confident, Pleasing, and a go-getter personality</li>
</ul>

<ul>
<li style="margin-left:0px;">Effective communication skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Attitude &amp; Aptitude for Sales</li>
</ul>

<ul>
<li style="margin-left:0px;">Should be a team player, working alongside people from all walks of life.</li>
</ul>

<ul>
<li style="margin-left:0px;">Analytical, good Excel skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules</li>
</ul>

<ul>
<li style="margin-left:0px;">Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.</li>
</ul>

<ul>
<li style="margin-left:0px;">Initiative &amp; Flexibility: Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.</li>
</ul>

<ul>
<li style="margin-left:0px;">Creativity &amp; Initiative: Demonstrate creativity &amp; originality in your work and have the personal drive and initiative to bring about change and help drive the business forward. </li>
</ul>

Account Manager in Bengaluru (UID-8912)

Job Description

Job Details

Skills Required for Account Manager

Job Description for Account Manager

Explore More Opportunities