Key Responsibilities : 
<ul>
<li style="margin-left:0px;">Handle customer service inquiries via calls, emails, chats.</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide clear, accurate, and timely resolutions to customer questions</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage back-office operations, including documentation, data entry, and follow-up tasks</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate with team members to ensure excellent customer experience</li>
</ul>

<ul>
<li style="margin-left:0px;">Assist in calling as required (approx. 10% of role)</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain accurate records of customer interactions</li>
</ul>

<ul>
<li style="margin-left:0px;">Adhere to company policies and quality standards </li>
</ul>
Who Should Apply 
<ul>
<li style="margin-left:0px;">Good with Communication Skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Are comfortable working in a back-office focused role with occasional calling</li>
</ul>

<ul>
<li style="margin-left:0px;">Possess strong communication skills (English/Hindi/Regional languages)</li>
</ul>

<ul>
<li style="margin-left:0px;">Are detail-oriented, organized, and able to multitask</li>
</ul>

<ul>
<li style="margin-left:0px;">Have a positive attitude and a customer-first mindset.</li>
</ul>

<ul>
<li style="margin-left:0px;">Comfortable for US Rotational Shifts. </li>
</ul>
Salary &amp; Benefits 
<ul>
<li style="margin-left:0px;">Performance incentives (if applicable)</li>
</ul>

<ul>
<li style="margin-left:0px;">Training &amp; skill development sessions</li>
</ul>

<ul>
<li style="margin-left:0px;">Opportunity to grow within the organization</li>
</ul>

<ul>
<li style="margin-left:0px;">Travelling Allowance </li>
</ul>
Job Requirements 
<ul>
<li style="margin-left:0px;">Freshers can apply as well.</li>
</ul>

<ul>
<li style="margin-left:0px;">Comfortable handling back-office tasks and support</li>
</ul>

<ul>
<li style="margin-left:0px;">Basic computer skills</li>
</ul>

<ul>
<li style="margin-left:0px;">Good team player with proactive approach</li>
</ul>

<ul>
<li style="margin-left:0px;">Must be able to handle occasional calling responsibilities. </li>
</ul>

Back Office Executive in Chennai (UID-15496)

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Job Description for Back Office Executive

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