Job Responsibilities:

<ul>
<li style="margin-left:0px;">Understand the business operations and analyse the gaps and strengths</li>
</ul>

<ul>
<li>Develop training modules and assessment exercises for business requirements and processes, including App based content predominantly for Operations team</li>
</ul>

<ul>
<li style="margin-left:0px;">Organize and conduct Training Need Analysis with the Functional Leader.</li>
</ul>

<ul>
<li style="margin-left:0px;">Involve in regular audits </li>
<li style="margin-left:0px;">Design and create Learning Solutions based on the training requirements keeping in mind the learner profile and business outcomes.</li>
</ul>

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<li style="margin-left:0px;">Collaborate with Functional SMEs to develop Learning Solutions.</li>
</ul>

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<li style="margin-left:0px;">Maintain track of various Learning Projects and lead them to closure.</li>
</ul>

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<li style="margin-left:0px;">Conduct workshops both in functional and soft skills domain.</li>
</ul>

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<li style="margin-left:0px;">Deliver Training Programs basis the program design.</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage Stakeholders and their suggestions/objections.</li>
</ul>

<ul>
<li style="margin-left:0px;">Validate COE records on LMS.</li>
</ul>

<ul>
<li style="margin-left:0px;">Analyze learner wise, program wise engagement scores and rectify the identified gaps.</li>
</ul>

<ul>
<li style="margin-left:0px;">Adhere to the allocated budget and an ability to find solutions in order to implement the required training.</li>
</ul>

<ul>
<li style="margin-left:0px;">Have a strong lens on customer experience and engage in customer communication and manage situations and escalations</li>
</ul>

<ul>
<li style="margin-left:0px;">Own the CX metrics at a market level - and develop content and programs to better them</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct rigorous internal audit for the current vs benchmark standards and prepare comprehensive reports and data for actions </li>
</ul>
Profile
<ul>
<li style="margin-left:0px;">Should have an experience as in a Supervisory/ Managerial position - in Operations / Training - Front office, F&amp;B, HK, Training, Restaurant operations - any such hotel/ QSR operations for at least 5 years</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have led a customer facing role and be aware of NPS and Customer retention metrics</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have conducted training as a full fledged portfolio or of a reporting team, on business processes and metrics</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have a thorough understanding of quality metrics and have participated in internal auditing the operations</li>
</ul>

<ul>
<li style="margin-left:0px;">Should have a strong track record of evaluating and implementing effective and efficient processes to proactively improve business efficiency and staff performance.</li>
</ul>

<ul>
<li style="margin-left:0px;">Good communication - both verbal and written to be resident facing</li>
</ul>

<ul>
<li style="margin-left:0px;">Data preparation and understanding - Basic data reporting and analysis using Google sheets and MS Excel </li>
</ul>

Manager Learning & Development in Delhi (UID-9710)

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Job Description for Manager Learning & Development

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