Roles &amp; Responsibilities:

<ul>
<li style="text-align:start;">Technical support role responsible for maintenance and monitoring of Customer facing portal developed &amp; deployed over a CRM platform / APIs / UiaaS web components</li>
</ul>

<ul>
<li style="text-align:start;">Willing for rotational shifts as needed</li>
</ul>

<ul>
<li style="text-align:start;">Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams.</li>
</ul>

<ul>
<li style="text-align:start;">Adhere to support quality processes using ticketing tools</li>
</ul>

<ul>
<li style="text-align:start;">Analysis of various customer data to ensure data quality</li>
</ul>

<ul>
<li style="text-align:start;">Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams</li>
</ul>

<ul>
<li style="text-align:start;">Problem Management for recurring issues, escalation and trend analysis</li>
</ul>

<ul>
<li style="text-align:start;">Collaboration with various technical and business teams</li>
</ul>

<ul>
<li style="text-align:start;">Managing customers confidential data and ensuring there is no breach.</li>
</ul>

<ul>
<li style="text-align:start;">Performing analyses on application/website functionality and suggesting improvements.</li>
</ul>

<ul>
<li style="text-align:start;">Ensuring effective front-end and back-end functionality of applications.</li>
</ul>

<ul>
<li style="text-align:start;">Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised.</li>
</ul>

<ul>
<li style="text-align:start;">Documenting processes and monitoring application performance metrics</li>
</ul>

<ul>
<li style="text-align:start;">Determining the causes of application errors, API failures and repairing them </li>
</ul>
Qualifications 
<ul>
<li style="text-align:start;">BSc / B.Tech in Computer Science </li>
</ul>

<ul>
<li style="text-align:start;">3-5 years of experience in AWS Cloud or relevant cloud Technologies.  Fluency required in English and Good Communication skills are mandatory</li>
</ul>

<ul>
<li style="text-align:start;">Need to be a Team Player, willing to learn new technologies. </li>
</ul>

Lead Backend Developer in Delhi (UID-9717)

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Job Description for Lead Backend Developer

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