Role Accountability

MOU Achievement

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<li style="margin-left:0px;">Deliver new accounts</li>
</ul>

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<li style="margin-left:0px;">Responsible for sales of Premium Cards with segmented focus to build up portfolio</li>
</ul>

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<li style="margin-left:0px;">Cross-sell of various Insurance products</li>
</ul>

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<li style="margin-left:0px;">Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization</li>
</ul>

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<li style="margin-left:0px;">Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle</li>
</ul>

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<li style="margin-left:0px;">Drive full digital journey penetration in sourcing including digital KYC</li>
</ul>

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<li style="margin-left:0px;">Close monitoring of Sourcing Mix, Right product to be sold as per business directives</li>
</ul>

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<li style="margin-left:0px;">Responsible for driving a team of FTEs to achieve their KRAs</li>
</ul>

Sales Distribution Point Management - Organized, Unorganized

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<li style="margin-left:0px;">Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem</li>
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<li style="margin-left:0px;">Quality of man power (grooming standards) has to be as per the requirement of the Point of Sale</li>
</ul>

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<li style="margin-left:0px;">Ensure diligent daily visit report (DVR) upload by ASMs in system; better engagement with NFTE</li>
</ul>

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<li style="margin-left:0px;">Regular Visits to meet Cobrand Partners across products to improvise partner alignment to boost sales</li>
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<li style="margin-left:0px;">Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and unorganized channels</li>
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<li>Review high cost, low productivity paid distribution points; evaluate timely closure to save cost</li>
</ul>

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<li style="margin-left:0px;">Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues</li>
</ul>

Tele Sales Centers

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<li style="margin-left:0px;">RSM managing a call center has prime responsibility to operate at high productivity, up-stream operational efficiency and high customer satisfaction</li>
</ul>

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<li style="margin-left:0px;">Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximized output</li>
</ul>

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<li style="margin-left:0px;">Data allocation happens on Dialer (predictive, preview) and manual dials</li>
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<li style="margin-left:0px;">Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity</li>
</ul>

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<li style="margin-left:0px;">Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity</li>
</ul>

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<li style="margin-left:0px;">Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level</li>
</ul>

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<li style="margin-left:0px;">Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team</li>
</ul>

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<li style="margin-left:0px;">Regular training interventions to be done, this will help zero mis-selling by the agent - building customer trust on the phones is critical</li>
</ul>

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<li style="margin-left:0px;">Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales LG</li>
</ul>

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<li style="margin-left:0px;">Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies procedures</li>
</ul>

LG Management

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<li style="margin-left:0px;">Fulfillment to be prioritized within TAT via E-VKYC, helps the partner get confidence high trust</li>
</ul>

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<li style="margin-left:0px;">Liase with LG RMs for enhancing productivity and output from all LGs</li>
</ul>
Operations

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<li style="margin-left:0px;">Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels</li>
</ul>

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<li style="margin-left:0px;">Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels</li>
</ul>

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<li style="margin-left:0px;">Supervision Inflow, Processing, Dispatch of Applications</li>
</ul>

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<li style="margin-left:0px;">Drive premium upsell from all backend shops to meet premium 3k/5k targets</li>
</ul>

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<li style="margin-left:0px;">Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel</li>
</ul>

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<li style="margin-left:0px;">Liaison with Ops team for Capturing processing of Applications</li>
</ul>

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<li style="margin-left:0px;">Supervision on RTB level by ensuring the team is reviewed consistently</li>
</ul>

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<li style="margin-left:0px;">Inculcate the habit in team members to regularly analyse the declines restart opportunities that exists</li>
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<li style="margin-left:0px;">Manage fulfilment team of Lead Coordinators, Doc boys for all Non-CAF locations for desired output</li>
</ul>

Team Management

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<li style="margin-left:0px;">Motivating ASM s to achieve their goals along with imparting adequate process and product knowledge</li>
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<li style="margin-left:0px;">Monitoring NFTE teams performance getting desired productivity</li>
</ul>

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<li style="margin-left:0px;">Encouraging competition Higher Goal Setting. Facilitating the same through Training, Coaching leading by example</li>
</ul>

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<li style="margin-left:0px;">Exhibit strong team work and boundary less behavior while working with cross-functional teams</li>
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<li style="margin-left:0px;">Driving team connect/review training with regular and extensive travel in a widespread territory</li>
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<li style="margin-left:0px;">Educating Team of Company Policies, Compliance Guidelines, DOs DONTs on Regular Intervals</li>
</ul>

Manpower Planning PSA Management

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<li style="margin-left:0px;">Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non-Sourcing</li>
</ul>

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<li style="margin-left:0px;">Engaging with the PSA and WE team spocs for continuous hiring process</li>
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<li style="margin-left:0px;">Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity</li>
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<li style="margin-left:0px;">Management of Expenses of PSA Offices through coordination with PSA WE Department</li>
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<li style="margin-left:0px;">Validation of Cost Ensuring Timely Payments Post Approvals</li>
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<li style="margin-left:0px;">Reimbursement Management Incentive Validation of NFTEs</li>
</ul>

Training

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<li style="margin-left:0px;">Management of trainers in Coordination with Area training Managers</li>
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<li style="margin-left:0px;">Ensure Regular NHOs/Refreshers Product based Training for increasing Productivity</li>
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Driving Key Initiatives Projects of the Company

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<li style="margin-left:0px;">Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings</li>
</ul>

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<li style="margin-left:0px;">RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost</li>
</ul>

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<li style="margin-left:0px;">Regular identification of cost saves opportunities and action, review consolidation for optimized cost benefit output</li>
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Adherence to Compliance

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<li style="margin-left:0px;">To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams </li>
</ul>

Regional Sales in Gurugram (UID-13624)

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Job Description for Regional Sales

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