Role Accountability 

<ul>
<li style="margin-left:0px;">Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE &amp; operations resources</li>
</ul>

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<li style="margin-left:0px;">Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point </li>
</ul>

<ul>
<li>Compliant management of PSA sites as per the Internal Audit guidelines of the organization</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage open market distribution points along with cobrand tie-up's and ensure cost viable delivery</li>
</ul>

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<li style="margin-left:0px;">Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance</li>
</ul>

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<li style="margin-left:0px;">Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition</li>
</ul>

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<li style="margin-left:0px;">Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization &amp; the vendor</li>
</ul>

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<li style="margin-left:0px;">Drive right sourcing mix in both field and tele setup's focusing on new to business customer acqusition for maximised spends,growth</li>
</ul>

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<li style="margin-left:0px;">Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application</li>
</ul>

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<li style="margin-left:0px;">Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output</li>
</ul>

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<li style="margin-left:0px;">Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer</li>
</ul>

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<li style="margin-left:0px;">Control early card attrition and keep it under desired levels of the organization</li>
</ul>

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<li style="margin-left:0px;">Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies</li>
</ul>

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<li style="margin-left:0px;">Realtime processing, fulfilment &amp; processing of digital-led applications for improvised customer experience</li>
</ul>

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<li style="margin-left:0px;">Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization</li>
</ul>

<ul>
<li style="margin-left:0px;">Frequent field &amp; location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect</li>
</ul>

Measures of Success

<ul>
<li style="margin-left:0px;">Achievement Of MOU Goals</li>
</ul>

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<li style="margin-left:0px;">New Accounts</li>
</ul>

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<li style="margin-left:0px;">Premium Accounts</li>
</ul>

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<li style="margin-left:0px;">Insurance Cross-Sell</li>
</ul>

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<li style="margin-left:0px;">COA</li>
</ul>

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<li style="margin-left:0px;">4 MOB Attrition %</li>
</ul>

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<li style="margin-left:0px;">Digital Sourcing</li>
</ul>

<ul>
<li>% Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc &amp; With doc portfolios</li>
</ul>

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<li style="margin-left:0px;">Stake Holder Management: Close collaboration with WE, Operations, FCU, IT &amp; Marketing teams</li>
</ul>

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<li style="margin-left:0px;">VOC From Partners across formats of operations</li>
</ul>

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<li style="margin-left:0px;">Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT</li>
</ul>

<ul>
<li style="margin-left:0px;">Compliance: Ensure sales compliance guidelines @ PSA level are adhered to </li>
</ul>

Area Sales Manager in Gurugram (UID-13612)

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Job Description for Area Sales Manager

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