Key Responsibilities

<ul>
<li style="text-align:start;">Set store sales plans and quotas aligned with business objectives.</li>
</ul>

<ul>
<li style="text-align:start;">Maintain Gross Margin, SOH, Segment &amp; Brand mix, Discount management, and other metrics as per business strategy.</li>
</ul>

<ul>
<li style="text-align:start;">Implement production, productivity, quality, and customer service standards.</li>
</ul>

<ul>
<li style="text-align:start;">Recommend product lines and ensure appropriate merchandise mix.</li>
</ul>

<ul>
<li style="text-align:start;">Drive sales, margin, shrink control, inventory management and cost optimization.</li>
</ul>

<ul>
<li style="text-align:start;">Manage commercials and statutory compliance.</li>
</ul>

<ul>
<li style="text-align:start;">Manage performance and foster teamwork among store staff.</li>
</ul>

<ul>
<li style="text-align:start;">Identify and develop talent for critical positions.</li>
</ul>

<ul>
<li style="text-align:start;">Address customer feedback to improve service and processes.</li>
</ul>

<ul>
<li style="text-align:start;">Stay updated on competition and manage customer escalations.</li>
</ul>

<ul>
<li style="text-align:start;">Drive local events and promotions as per marketing calendar.</li>
</ul>

<ul>
<li style="text-align:start;">Promote a "Customer Obsessed Culture" to prioritize customer centricity. </li>
</ul>
Key Performance Indicators

<ul>
<li style="text-align:start;">Business Management: Gross Margin, SOH Segment &amp; Brand mix</li>
</ul>

<ul>
<li style="text-align:start;">Discount Management</li>
</ul>

<ul>
<li style="text-align:start;">Brand share</li>
</ul>

<ul>
<li>Finance - Paper/card VM Implementation.</li>
</ul>

<ul>
<li style="text-align:start;">Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.</li>
</ul>

<ul>
<li style="text-align:start;">Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.</li>
</ul>

<ul>
<li style="text-align:start;">People Management.</li>
</ul>

<ul>
<li style="text-align:start;">Business Acumen - profitability, Competition.</li>
</ul>

<ul>
<li style="text-align:start;">Jio Business - Activations, Recharges, CAF Rejections </li>
</ul>

Store Manager in Mumbai (UID-9125)

Job Description

Job Details

Skills Required for Store Manager

Job Description for Store Manager

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