Key Responsibilities

<ul>
<li>Goods Receiving (GRN): Ensure accurate and timely inward processing of merchandise, SOP compliance, and proper documentation to support store availability.</li>
</ul>

<ul>
<li style="margin-left:0px;">Customer Order Delivery (FSD): Oversee end-to-end picking, packing, and dispatch processes for customer orders to ensure OTIF (On Time In Full) deliveries and minimize returns.</li>
</ul>

<ul>
<li style="margin-left:0px;">Checkout &amp; Billing Operations: Monitor POS systems, billing accuracy, queue times, and cashier performance to ensure smooth and efficient customer transactions.</li>
</ul>

<ul>
<li style="margin-left:0px;">Front Office Management: Supervise customer service desks, grievance resolution, exchanges/returns, and ensure a seamless walk-in customer experience.</li>
</ul>

<ul>
<li style="margin-left:0px;">Facility &amp; Infrastructure Oversight: Ensure maintenance, housekeeping, utilities, and vendor services are executed with high standards of hygiene, safety, and reliability.</li>
</ul>

<ul>
<li style="margin-left:0px;">CRM &amp; Acquisition Support: Work closely with CRM teams to facilitate KYC processes, resolve onboarding queries, and support conversion of walk-in prospects.</li>
</ul>

<ul>
<li style="margin-left:0px;">Process Discipline &amp; Audit Readiness: Drive operational compliance, documentation hygiene, and preparedness for internal and external audits.</li>
</ul>

<ul>
<li style="margin-left:0px;">Team Management &amp; Development: Lead cross-functional admin teams, drive productivity, SOP adherence, and a culture of service excellence.</li>
</ul>

<ul>
<li style="margin-left:0px;">Reporting &amp; Improvement: Generate actionable MIS reports, track KPIs, identify gaps, and implement corrective measures to improve operational efficiency. </li>
</ul>
Key Skills &amp; Competencies

<ul>
<li style="margin-left:0px;">Goods Receiving &amp; Logistics Coordination</li>
</ul>

<ul>
<li style="margin-left:0px;">Checkout &amp; POS Management</li>
</ul>

<ul>
<li style="margin-left:0px;">Customer Service &amp; Front Office Operations</li>
</ul>

<ul>
<li style="margin-left:0px;">Facility Management &amp; Vendor Handling</li>
</ul>

<ul>
<li style="margin-left:0px;">Team Leadership &amp; Performance Management</li>
</ul>

<ul>
<li style="margin-left:0px;">Inventory Control &amp; Shrinkage Management</li>
</ul>

<ul>
<li style="margin-left:0px;">Process Compliance &amp; SOP Adherence</li>
</ul>

<ul>
<li style="margin-left:0px;">MIS Reporting &amp; Data Analysis </li>
</ul>

Store Manager in Mumbai (UID-10588)

Job Description

Job Details

Skills Required for Store Manager

Job Description for Store Manager

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