<ol>
<li style="margin-left:0px;">Purpose of the Role</li>
</ol>
 
<ul>
<li style="margin-left:0px;">The Delivery Operations will supervise all activities related to Pick, Pack, and Delivery Operations. These includes manpower allocation, timely picking and packing of products as per customer orders, and Last Mile Delivery (LMD) of orders. The individual will manage a team of including Deputy Managers, supervisors, and team leaders. The incumbent will report to Hub Head.</li>
</ul>
 
<ol>
<li style="margin-left:0px;">Listing of Activities performed by the job holder to deliver the outcomes</li>
</ol>
 Picking Operations: 
<ul>
<li style="margin-left:0px;">Ensure timely picking of products as per customer orders and escalate to Tech Team in case of any issues</li>
</ul>

<ul>
<li style="margin-left:0px;">Load balancing for packing stations to equally distribute line items for packing operations</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor metrics pertaining to Picking related errors.</li>
</ul>
 Packing Operations: 
<ul>
<li style="margin-left:0px;">Oversee packing operations for different product categories</li>
</ul>

<ul>
<li style="margin-left:0px;">Coordinate with the Night Inventory Team for any non-availability of products during packing operations</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor metrics pertaining to Packing related error.</li>
</ul>
 Delivery Operations: 
<ul>
<li style="margin-left:0px;">Ensure timely dispatch of orders to customers and delivery before 7 AM, as per companys commitment</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor metrics pertaining to Delivery related errors.</li>
</ul>

Operations Manager in Mumbai (UID-7217)

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Job Description for Operations Manager

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