Key Responsibilities:

<ul>
<li style="margin-left:1.6rem;">Dealing with banks for refunds and settlement issues.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Need to closely work with the Finance team for recon and other issues.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Solving tickets/queries raised by merchants, customer’s or banks.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Have good knowledge of products to resolve any customer, merchant or bank issues.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Reconcile transactions and refunds with the partner banks.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Work with the Tech team for fixing refund and settlement issues.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Dealing with other teams specially Support / Sales for resolution of queries.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Handling things which impact inflow and outflow of funds at transaction level.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis </li>
</ul>
What do we expect from you?

<ul>
<li style="margin-left:1.6rem;">Bachelor’s degree.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">1 year of Reconciliation Experience / Refunds is must.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Good communication and writing skills.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Good analytical skills.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">MS Office knowledge is mandatory</li>
</ul>

Finance Operations in Bengaluru (UID-8719)

Job Description

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Skills Required for Finance Operations

Job Description for Finance Operations

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