Role &amp; responsibilities 
Product Strategy &amp; Ownership 
<ul>
<li style="margin-left:0px;">Own the product vision and roadmap for Provana' s conversational AI Platform across voice and chat use cases.</li>
</ul>

<ul>
<li style="margin-left:0px;">Define core platform capabilities such as conversation orchestration, knowledge integration (RAG), compliance controls, analytics, and continuous learning.</li>
</ul>

<ul>
<li style="margin-left:0px;">Balance build vs buy decisions, working with external platforms (e.g., voice/ASR/LLM vendors) while protecting Provana s IP. </li>
</ul>
Techno-Functional Leadership 
<ul>
<li style="margin-left:0px;">Act as the bridge between engineering, AI vendors, and business stakeholders.</li>
</ul>

<ul>
<li style="margin-left:0px;">Translate AI concepts (ASR, NLU, LLMs, latency, hallucination risk, fine-tuning, evaluation metrics) into clear product requirements.</li>
</ul>

<ul>
<li style="margin-left:0px;">Work closely with architects and engineers to define APIs, integrations, workflows, and non-functional requirements (scalability, security, compliance). </li>
</ul>
Domain &amp; Use-Case Development 
<ul>
<li style="margin-left:0px;">Partner with operations, compliance, and domain SMEs to design industry-specific conversational flows (e.g., collections, intake, QA, compliance).</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure the platform supports regulated workflows, auditability, versioning, and explainability.</li>
</ul>

<ul>
<li style="margin-left:0px;">Define how the platform integrates with existing systems (dialers, CRMs, LMS, SOP repositories, analytics tools). </li>
</ul>
Execution &amp; Delivery 
<ul>
<li style="margin-left:0px;">Own backlog prioritization and sprint planning in collaboration with engineering.</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive pilots, POCs, and beta deployments with internal teams and external clients.</li>
</ul>

<ul>
<li style="margin-left:0px;">Measure success using product adoption, accuracy, latency, compliance, and business impact metrics. </li>
</ul>
Stakeholder &amp; GTM Collaboration 
<ul>
<li style="margin-left:0px;">Work with sales, pre-sales, and leadership to support demos, client conversations, and roadmap positioning.</li>
</ul>

<ul>
<li style="margin-left:0px;">Partner with GTM teams to package platform capabilities into repeatable offerings.</li>
</ul>

<ul>
<li style="margin-left:0px;">Contribute to thought leadership and client-facing narratives around AI strategy. </li>
</ul>
Preferred candidate profile 
<ul>
<li style="margin-left:0px;">Overall 8-12 years of experience with minimum 5 years of experience in Product Management (PM / SPM level).</li>
</ul>

<ul>
<li style="margin-left:0px;">Prior experience with AI/ML-based products, conversational AI, voice platforms, analytics platforms, or workflow automation.</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience working in B2B SaaS, platforms, or tech-enabled services environments. </li>
</ul>
Technical &amp; Functional Skills 
<ul>
<li style="margin-left:0px;">Strong understanding of: </li>
<li style="margin-left:0px;">Conversational AI concepts: ASR, TTS, NLU, LLMs, prompt design, RAG</li>
</ul>

<ul>
<li style="margin-left:0px;">Platform integrations, APIs, and system workflows</li>
</ul>

Product Manager in Delhi (UID-14839)

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