Responsibilities: 
<ul>
<li>Employee Lifecycle Management: </li>
<li>Execute and refine the daily operations of the onboarding and offboarding </li>
<li>processes for both full-time and contract employees maintaining 80%+ positive employee experience scores across the processes. </li>
<li>Maintain accurate documentation and records related to all lifecycle activities. </li>
<li>Monitor and enhance HR ticketing processes, ensuring efficient employee query resolution and minimizing manual interventions through automation. </li>
<li>Establish and enforce Service Level Agreements (SLAs) for key HR operations functions, balancing efficiency, accuracy, and employee experience. </li>
<li>Manage HR Operations for overseas employees. </li>
</ul>
Background Verification (BGV): 
<ul>
<li>Manage the daily execution of the BGV process, ensuring compliance with established procedures and adherence to 98% cases being closed within prescribed TATs. </li>
<li>Coordinate with BGV vendors to ensure timely and accurate verification results. </li>
</ul>
Employee Data Management: 
<ul>
<li>Oversee the daily maintenance of employee and contract worker records in the HR systems. </li>
<li>Ensure data accuracy and completeness, conducting regular audits as needed. </li>
</ul>
HR Compliance and Audits: 
<ul>
<li>Ensure day-to-day compliance with all applicable labour laws, regulations, and company policies and coordinate regular compliance audits as required. </li>
<li>Ensure the organization remains audit-ready, proactively addressing compliance risks related to HR operations. </li>
<li>Work closely with Legal, Finance, and Compliance teams to ensure alignment with statutory regulations. </li>
<li>Develop and maintain compliance dashboards to provide real-time insights on adherence and potential risks. </li>
</ul>
Contract Workforce Management: 
<ul>
<li>Oversee the on-boarding and off-boarding of contract workers, ensuring adherence to established processes. </li>
<li>Coordinate with contract worker agencies to ensure smooth operations. </li>
<li>Ensure adherence to the processes and applicable compliance by the vendors and respective business units. </li>
<li style="text-align:start;">Standardize the accrual and billing processes for the Tech Manpower contracts.. Vendor Management (for HR) </li>
<li>Ensure standardization of vendor processes (onboarding, invoicing, renewals, etc.) to all HR vendors. Streamline the accruals and payout. </li>
<li>Define vendor SLAs, performance metrics, and governance frameworks, ensuring consistent service quality and cost-effectiveness. </li>
<li>Define vendor SLAs, performance metrics, and governance frameworks, ensuring consistent service quality and cost-effectiveness. </li>
</ul>
Team Leadership: 
<ul>
<li>Manage and supervise a team of 8-10 HR professionals. </li>
<li>Assign tasks, monitor performance, and provide regular feedback. </li>
<li>Ensure the team operates efficiently and effectively. </li>
<li>Provide daily support and guidance to the team. </li>
</ul>
Qualifications: 
<ul>
<li>MBA with 8-10 years of experience in HR operations, with significant experience in employee lifecycle management, compliance, and contract workforce management. </li>
<li>Proven experience managing HR operations in a fast-paced environment. </li>
<li>Strong understanding of Indian labor laws and regulations. </li>
<li>Excellent knowledge of HRIS systems and data management. </li>
<li>Proven ability to execute HR policies and procedures. </li>
<li>Strong leadership, communication, and interpersonal skills. </li>
<li>Excellent organizational and problem-solving skills. </li>
<li>Ability to maintain confidentiality and handle sensitive information Experience managing large contract workforces.</li>
</ul>

Lead HR Operations in Bengaluru (UID-8764)

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