Key Responsibilities: 

● Team Leadership: Manage and mentor a team of operations executives, ensuring performance targets and SLAs are met.

● Process Automation: Identify manual processes that can be automated; collaborate with tech teams to design and implement automation solutions.

● Operational Oversight: Monitor daily workflows, allocate tasks, and resolve bottlenecks to maintain seamless operations.

● Data Management: Oversee the maintenance of operational databases, reports, and documentation; ensure accuracy and timely updates.

● Cross-Functional Coordination: Work closely with sales, customer support, logistics, finance, and compliance teams to ensure smooth execution of deliverables.

● Performance Monitoring: Track KPIs, prepare performance dashboards, and present improvement plans to senior management.

● Issue Escalation: Act as the point of escalation for operational delays, errors, or client/vendor concerns.

● Compliance &amp; SOP Adherence: Ensure all processes follow internal SOPs and regulatory guidelines (including KYC requirements, if applicable).

● Continuous Improvement: Analyze operational trends, identify improvement areas, and implement efficiency-driven solutions. 

Key Skills &amp; Competencies: 

● Proven experience in team handling and operations management.

● Strong understanding of automation tools and process optimization techniques.

● Excellent communication, coordination, and stakeholder management skills.

● Advanced Excel/Google Sheets skills (formulas, pivot tables, lookups, dashboards).

● Analytical mindset with the ability to interpret data and derive actionable insights.

● Strong organizational skills with attention to detail.

● Ability to work under pressure in a fast-paced environment.

● Familiarity with KYC guidelines and operational compliance frameworks preferred.

Pre Requisites:

● Minimum 6-8 years of work experience in similar roles.

● Noida / Open for Jabalpur for exceptional candidates.

● Bachelor / MBA relevant degree

Operations Team Lead in New Delhi (UID-11509)

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Job Description for Operations Team Lead

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