<ul>
<li style="margin-left:0px;">Manage Escalation process, including coordination of the meetings, review of escalation file content and closure</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience with multi-vendor product escalations</li>
</ul>

<ul>
<li style="margin-left:0px;">Co-ordination with internal Support Delivery Managers, Critical Situation Managers Technical Support Engineers</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive Asset Management Vendor management Timely basis reporting and cordination</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification</li>
</ul>

<ul>
<li style="margin-left:0px;">Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences</li>
</ul>

<ul>
<li style="margin-left:0px;">Should also possess good communication skills In addition, they are responsible customer requirement</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensures timely closure of escalation cases</li>
</ul>

<ul>
<li style="margin-left:0px;">Cordinated for the RCA and submit the same to the customer</li>
</ul>

<ul>
<li style="margin-left:0px;">Good Communication skills and ability to coordinate with customer stakeholders </li>
<li style="margin-left:0px;">Manage Escalation process, including coordination of the meetings, review of escalation file content and closure</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage the analysis, selection and assignment of escalated, critical and flagged accounts on a global basis</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience with multi-vendor product escalations</li>
</ul>

<ul>
<li style="margin-left:0px;">Co-ordination with internal Support Delivery Managers, Critical Situation Managers Technical Support Engineers</li>
</ul>

<ul>
<li style="margin-left:0px;">Drive Asset Management Vendor management Timely basis reporting and cordination</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification</li>
</ul>

<ul>
<li style="margin-left:0px;">Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences</li>
</ul>

<ul>
<li style="margin-left:0px;">Should also possess good communication skills In addition, they are responsible customer requirement</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensures timely closure of escalation cases</li>
</ul>

<ul>
<li style="margin-left:0px;">Cordinated for the RCA and submit the same to the customer</li>
</ul>

<ul>
<li style="margin-left:0px;">Good Communication skills and ability to coordinate with customer stakeholders</li>
</ul>

Operations Manager in Gurugram (UID-9578)

Job Description

Job Details

Skills Required for Operations Manager

Job Description for Operations Manager

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