Key Responsibilities

•    Analyze, design, and optimize business processes especially for CSM, HAM, and ITSM on the ServiceNow platform.

•    Lead and participate in ServiceNow workshops with process owners, stakeholders, and technical teams to capture requirements and identify opportunities for improvement.

•    Deliver engaging and effective ServiceNow product demonstrations to clients and internal teams.

•    Translate business needs into ServiceNow solutions, including process documentation, workflows, and best practices.

•    Guide and support implementation teams to ensure delivery aligns with business objectives and process standards.

•    Evaluate and recommend enhancements based on ServiceNow's latest features and platform advancements.

•    Train end-users and provide go-live support as needed.

Requirements

•    Experience: Minimum 5 years in business process consulting, with a strong track record in CSM, HAM, and ITSM domains, preferably on ServiceNow.

•    Certification: ServiceNow Certified System Administrator (CSA) is mandatory.

•    Expertise: Strong understanding of ITIL processes, digital workflows, asset management, and customer service transformation.

•    Technical Skills: Capability to perform functional configurations, requirements gathering, and process mapping on ServiceNow.

•    Demo Skills: Proven ability to deliver clear, persuasive ServiceNow demonstrations to diverse audiences.

•    Collaboration: Strong communication skills, stakeholder management, and the ability to bridge the gap between business and technical teams.

•    Location: Must be able to work onsite in Noida, NCR region.

Preferred Qualifications

•    Additional ServiceNow certifications (e.g., ITSM, CSM, HAM specialty).

•    Experience in large-scale ServiceNow implementations .

ServiceNow Consultant in Bengaluru (UID-10697)

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