Key Responsibilities:

<ul>
<li>Interact with clients on site to meet complex requirements of a solution.</li>
</ul>

<ul>
<li>Escalate unresolved problems and issues to the relevant third parties.</li>
</ul>

<ul>
<li>Respond to escalated client requests and support client applications to a first line resolution.</li>
</ul>

<ul>
<li>Escalate complex problems to the relevant third parties.</li>
</ul>

<ul>
<li>Write reports and proposals and complete and maintain project documentation.</li>
</ul>

<ul>
<li>Assist with the documentation of standard operating procedures relating to installations and fixes.</li>
</ul>

<ul>
<li>Act as coach and mentor to more junior Implementation Engineers and Technicians.</li>
</ul>

<ul>
<li>Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.</li>
</ul>

<ul>
<li>May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.</li>
</ul>

<ul>
<li>Included in higher complexity design work, with input to the design expected.</li>
</ul>

<ul>
<li>Expected to take ownership of relevant technologies according to domain or specialization.</li>
</ul>

Knowledge and Attributes:

<ul>
<li>Seasoned understanding and appreciation of technical design and business principles.</li>
</ul>

<ul>
<li>Demonstrates seasoned project management and administration ability.</li>
</ul>

<ul>
<li>Seasoned project skills which are demonstrated in the execution of installations and other assignments.</li>
</ul>

<ul>
<li>Demonstrates excellent customer engagement skills.</li>
</ul>

<ul>
<li>Demonstrates seasoned domain specialist knowledge.</li>
</ul>

<ul>
<li>Excellent verbal communication skills.</li>
</ul>

<ul>
<li>Client focused and displays a proactive approach to solving problems.</li>
</ul>

<ul>
<li>Ability to work under pressure and meet deadlines.</li>
</ul>

<ul>
<li>Ability to coach, mentor and provide guidance to team members.</li>
</ul>

Academic Qualifications and Certifications:

<ul>
<li>Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.</li>
</ul>

<ul>
<li>Project management certification is desirable.</li>
</ul>

Required Experience:

<ul>
<li>Seasoned work experience in a technical implementation engineering or similar role.</li>
</ul>

<ul>
<li>Seasoned experience engaging with clients and conducting presentations.</li>
</ul>

<ul>
<li>Seasoned project administration and documentation experience.</li>
</ul>

<ul>
<li>Seasoned report writing experience.</li>
</ul>

<ul>
<li>Seasoned project management experience.</li>
</ul>

Senior Security Engineer in Bengaluru (UID-9830)

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Job Description for Senior Security Engineer

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