Key Roles and Responsibilities:

<ul>
<li>Monitors client infrastructure and solutions</li>
</ul>

<ul>
<li>Identifies problems and errors prior to or when they occur</li>
</ul>

<ul>
<li>Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction</li>
</ul>

<ul>
<li>Investigates first line incidents assigned and identifies the root cause of incidents and problems</li>
</ul>

<ul>
<li>Provides telephonic or chat support to clients when required</li>
</ul>

<ul>
<li>Schedules maintenance activity windows for patching and configuration changes</li>
</ul>

<ul>
<li>Follows the required handover procedures for shift changes to ensure service continuity</li>
</ul>

<ul>
<li>Reports and escalates incidents where necessary</li>
</ul>

<ul>
<li>Ensures the efficient and comprehensive resolutions of incidents and requests</li>
</ul>

<ul>
<li>Updates existing knowledge articles or create new ones</li>
</ul>

<ul>
<li>Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities</li>
</ul>

<ul>
<li>May also contribute to / support on project work as and when required</li>
</ul>

<ul>
<li>May work on implementing and delivering Disaster Recovery functions and tests</li>
</ul>
 Knowledge, Skills and Attributes:

<ul>
<li>Ability to communicate and work across different cultures and social groups</li>
</ul>

<ul>
<li>Ability to plan activities and projects well in advance, and takes into account possible changing circumstances</li>
</ul>

<ul>
<li>Ability to maintain a positive outlook at work</li>
</ul>

<ul>
<li>Ability to work well in a pressurized environment</li>
</ul>

<ul>
<li>Ability to work hard and put in longer hours when it is necessary</li>
</ul>

<ul>
<li>Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting</li>
</ul>

<ul>
<li>Ability to adapt to changing circumstances</li>
</ul>

<ul>
<li>Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey</li>
</ul>
 Academic Qualifications and Certifications:

<ul>
<li>Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)</li>
</ul>

<ul>
<li>CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.</li>
</ul>
 Required Experience:

<ul>
<li>Entry-level experience with troubleshooting and providing the support required in security / network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation</li>
</ul>

<ul>
<li>Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.)</li>
</ul>

<ul>
<li>Working knowledge of ITIL processes </li>
</ul>

MS Security Engineer in Bengaluru (UID-10702)

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Skills Required for MS Security Engineer

Job Description for MS Security Engineer

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