Preferred Experience:

<ul>
<li>As an L1 cloud engineer, should have good understanding of cloud platform, networking, and storage principles with focus on Azure.</li>
</ul>

<ul>
<li>Cloud administration, maintenance, and troubleshooting experience.</li>
</ul>

<ul>
<li>Monitor cloud and infrastructure services to ensure uninterrupted operations.</li>
</ul>

<ul>
<li>Monitor and manage support tickets during assigned shifts, ensuring timely and accurate resolution of issues.</li>
</ul>

<ul>
<li>Respond to alerts and incidents, escalating to higher-level support as necessary.</li>
</ul>

<ul>
<li>Able to provide shift hours support at L1 level</li>
</ul>

<ul>
<li>Experience in updating KB articles and SOPs.      </li>
</ul>
 
<ul>
<li>Request additional information from clients, when necessary, to accurately diagnose and resolve issues.</li>
</ul>

<ul>
<li>Acknowledge and analyse client emails to identify and understand issues. Provide clear guidance and relevant information to resolve first-level issues.</li>
</ul>

<ul>
<li>Escalate complex issues to the internal L2 team and track the progress of these escalations to ensure prompt resolution.</li>
</ul>

<ul>
<li>Well experienced in handling incident, service requests, change requests.</li>
</ul>

<ul>
<li>Passion for delivering timely and outstanding customer service</li>
</ul>

<ul>
<li>Great written and oral communication skills with internal and external customers</li>
</ul>
 
Basic Qualifications:

<ul>
<li>2+ years of overall operational experience</li>
</ul>

<ul>
<li>2+ years of Azure/AWS experience</li>
</ul>

<ul>
<li>2+ years of experience working in a diverse cloud support environment in a 24*7 production support model</li>
</ul>

Preferred Certifications:

<ul>
<li>Azure Fundamentals</li>
</ul>

<ul>
<li>AWS Cloud Practitioner</li>
</ul>

<ul>
<li>Four Year BS/BA in Information Technology degree or equivalent experience </li>
</ul>

Cloud Engineer in Bengaluru (UID-13029)

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Skills Required for Cloud Engineer

Job Description for Cloud Engineer

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