How You Will Contribute And What You Will Learn 
<ul>
<li>Analyzing production network issues and resolve</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Work in US time zone for operational shift support and provide required guidance to NOC </li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds </li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Ensure to provide technical update during the incident management </li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Escalate to very complex network issue to L4 engineer for support</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Perform advanced troubleshooting and resolve complex network security issues </li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Conduct regular security assessments and audits to ensure compliance with industry standards and best practices.</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Develop and maintain comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures. </li>
</ul>
Key Skills And Experience 
You have: 
<ul>
<li style="margin-left:1.6rem;">Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">10+ years of experience in network services and management in complex environments</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Deep understanding of network technologies: TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLS</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Proficient in routing protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLS</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Hands-on experience with FortiGate Firewall and proxy or equivalent</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Knowledge of IPv6 WAN routing architecture and deployment expertise </li>
</ul>
It would be nice if you also had: 
<ul>
<li style="margin-left:1.6rem;">Knowledge of scripting and automation tools for network management</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Ability to acquire Nokia Router product knowledge, learn CLI, and deployment skills</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Expertise in handling complex routing design and issues in a multi-vendor environment</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Good knowledge of Enterprise WAN, LAN, wireless networks, virtualization, and load balancers</li>
</ul>

<ul>
<li style="margin-left:1.6rem;">Understanding of ITIL processes </li>
</ul>

Technical Support Specialist in New Delhi (UID-9915)

Job Description

Job Details

Skills Required for Technical Support Specialist

Job Description for Technical Support Specialist

Explore More Opportunities