Key Responsibilities:

<ul>
<li style="margin-left:0px;">Lead, motivate, and manage a team of telesales agents to meet and exceed sales targets.</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor and evaluate team performance on calls, conversion rates, and KPIs.</li>
</ul>

<ul>
<li style="margin-left:0px;">Evaluate call data to identify performance gaps and find solution</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure adherence to company policies and compliance standards in all telesales interactions.</li>
</ul>

<ul>
<li style="margin-left:0px;">Conduct regular team meetings, performance reviews, and sales strategy sessions.</li>
</ul>

<ul>
<li style="margin-left:0px;">Analyze data and prepare reports on team performance and call metrics.</li>
</ul>

<ul>
<li style="margin-left:0px;">Train and coach team to improve agent efficiency</li>
</ul>

Requirements:

<ul>
<li style="margin-left:0px;">Proven experience in telesales (healthcare industry preffered), preferably in a team lead or supervisory role, minimum experience of 3 years</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong leadership, communication, and interpersonal skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to analyze sales metrics and generate actionable insights.</li>
</ul>

<ul>
<li style="margin-left:0px;">Goal-driven with the ability to motivate and manage a team effectively.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficient in CRM software and MS Office tools.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong problem-solving skills and the ability to handle pressure.</li>
</ul>

Preferred Qualifications:

<ul>
<li style="margin-left:0px;">Graduate in any field.</li>
</ul>

<ul>
<li style="margin-left:0px;">Experience in healthcare industry (preferred), NBFC sales</li>
</ul>

<ul>
<li style="margin-left:0px;">Knowledge of sales compliance and call center best practices.</li>
</ul>

Sr Team Leader Operations in Gurugram (UID-8390)

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Job Description for Sr Team Leader Operations

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