<ul>
<li>Architect Enterprise-Grade Solutions - Lead technical discovery and solution design for large-scale deployments, mapping business objectives to robust technical architectures.</li>
</ul>

<ul>
<li>Define integration strategies leveraging REST/GraphQL APIs, webhooks, SDKs, event-driven patterns, and secure enterprise data flows.</li>
</ul>

<ul>
<li>Own Technical Success from Day One - Partner with Customer Success Managers to ensure onboarding success and time-to-value goals are met.</li>
</ul>

<ul>
<li>Build proof-of-concepts, demos, and reference architectures that inspire confidence and accelerate adoption.</li>
</ul>

<ul>
<li>Be the Bridge Between Business &amp; Engineering - Translate complex customer requirements into actionable specifications for Netomi s engineering and product teams.</li>
</ul>

<ul>
<li>Serve as a trusted advisor educating both technical and non-technical stakeholders on best practices, trade-offs, and roadmap considerations.</li>
</ul>

<ul>
<li>Get Hands-On with Implementation - Configure the Netomi platform, connect to CRMs, contact centers, messaging platforms, and enterprise data systems.</li>
</ul>

<ul>
<li>Develop lightweight integration code and automation scripts when needed to unblock deployments.</li>
</ul>

<ul>
<li>Contribute to Product &amp; Platform Evolution - Provide feedback to Product Management on feature gaps, customer needs, and emerging market demands.</li>
</ul>

<ul>
<li>Author high-quality solution documentation, reusable templates, and technical playbooks for internal and customer use.</li>
</ul>

Requirements

<ul>
<li>Experience &amp; Skills - 7+ years in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software.</li>
</ul>

<ul>
<li>Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, event-driven), and cloud platforms (AWS, Azure, or GCP).</li>
</ul>

<ul>
<li>Proficiency in at least one programming language (Java, Python, or JavaScript).</li>
</ul>

<ul>
<li>Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs.</li>
</ul>

<ul>
<li>Proven ability to lead technical discussions with both executives and engineers.</li>
</ul>

<ul>
<li>Mindset &amp; Attributes - Customer-first problem solver with a bias for action.</li>
</ul>

<ul>
<li>Skilled at balancing immediate delivery needs with long-term architectural vision.</li>
</ul>

<ul>
<li>Comfortable operating in fast-paced, high-growth environments.</li>
</ul>

<ul>
<li>Strong communicator who can influence without authority and inspire trust across functions.</li>
</ul>

<ul>
<li>Education - Bachelor s degree in Computer Science, Engineering, or related field (Master s preferred).</li>
</ul>

<ul>
<li>Competitive Positioning Why This Role at Netomi Is Different</li>
</ul>

<ul>
<li>While Solution Architect roles at Salesforce, AWS, and Twilio often focus heavily on pre-sales and enablement, this role combines strategic architecture, hands-on technical delivery, and direct influence on product direction.</li>
</ul>

<ul>
<li>At Netomi, you will - Shape AI at the frontier Work with the latest LLMs, multi-agent orchestration, and enterprise-grade AI governance frameworks.</li>
</ul>

<ul>
<li>Own the end-to-end customer journey From discovery to deployment, you re not handing off after the sale you re ensuring the solution is live, integrated, and delivering measurable value.</li>
</ul>

<ul>
<li>Have a seat at the product table Your insights directly influence roadmap prioritization, new features, and integration strategies.</li>
</ul>

<ul>
<li>Operate without the bureaucracy As a high-growth company, we move faster, ship faster, and innovate faster than the larger enterprise players.</li>
</ul>

<ul>
<li>See immediate impact Your work will be visible in production within weeks, not quarters</li>
</ul>

Solution Architect in Delhi (UID-12537)

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