Technical Skills

<ul>
<li>Hands-on experience with Windows /Mac OS environments</li>
</ul>

<ul>
<li>Excellent problem-solving and communication skills</li>
</ul>

<ul>
<li>Hands-on experience with Windows /Mac OS environments</li>
</ul>

<ul>
<li>Good understanding of computer systems, mobile devices, and other tech products</li>
</ul>

<ul>
<li>Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)</li>
</ul>

<ul>
<li>Knowledge on Citrix Virtual Apps, AWS technology and Desktop.</li>
</ul>

<ul>
<li>Basic knowledge on Virtualization technology.</li>
</ul>

<ul>
<li>Graduate 1+ years of relevant experience.</li>
</ul>

Management Skills

<ul>
<li>Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)</li>
</ul>

<ul>
<li>Familiar to the Citrix, AWS environment</li>
</ul>

<ul>
<li>Aware of ITSM Process (Incident management)</li>
</ul>

<ul>
<li>Inbound calls taking</li>
</ul>

<ul>
<li>Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.</li>
</ul>

<ul>
<li>Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)</li>
</ul>

<ul>
<li>Prioritize and manage several open issues at one time.</li>
</ul>

<ul>
<li>Document technical knowledge in the form of notes and manuals.</li>
</ul>

<ul>
<li>Refer to internal database or external resources to provide accurate tech solutions.</li>
</ul>

Behavioral Skills

<ul>
<li>Ability to diagnose and troubleshoot basic technical issues.</li>
</ul>

<ul>
<li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role</li>
</ul>

<ul>
<li>Provide prompt and accurate feedback to customers.</li>
</ul>

<ul>
<li>Ensure all issues are properly logged.</li>
</ul>

Technical Support Engineer in Bengaluru (UID-9478)

Job Description

Job Details

Skills Required for Technical Support Engineer

Job Description for Technical Support Engineer

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