Role &amp; responsibilities :

<ul>
<li>Handle customer queries, complaints, and escalations via calls, emails, and support portals</li>
</ul>

<ul>
<li>Resolve customer issues professionally while following company policies and TATs</li>
</ul>

<ul>
<li>Maintain accurate documentation of customer interactions and resolutions</li>
</ul>

<ul>
<li>Coordinate with internal teams (logistics, warehouse, finance, operations) for issue resolution</li>
</ul>

<ul>
<li>Track orders, deliveries, returns, and refunds using courier and logistics portals</li>
</ul>

<ul>
<li>Prepare and update basic Excel reports and MIS</li>
</ul>

<ul>
<li>Manage multiple tasks effectively under pressure</li>
</ul>

Customer Care Executive in Fazelpur (UID-15172)

Job Description

Job Details

Skills Required for Customer Care Executive

Job Description for Customer Care Executive

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