CORE WORK ACTIVITIES

Supporting Developing &amp; Executing Sales Strategies

<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment</li>
</ul>

<ul>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS</li>
</ul>

<ul>
<li>Assists with the development and implementation of promotions, both internal and external</li>
</ul>

Maximizing Revenue

<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals)</li>
</ul>

<ul>
<li>Recommends booking goals for sales team members</li>
</ul>

Managing Sales Activities

<ul>
<li>Monitors all day to day activities of direct reports</li>
</ul>

<ul>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager</li>
</ul>

<ul>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business</li>
</ul>

<ul>
<li>Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence)</li>
</ul>

Analyzing &amp; Reporting on Sales and Financial Data

<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals</li>
</ul>

<ul>
<li>Assists Revenue Management with completing accurate six period projections</li>
</ul>

<ul>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement</li>
</ul>

Ensuring Exceptional Customer Service

<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations</li>
</ul>

<ul>
<li>Interacts with guests to obtain feedback on product quality and service levels</li>
</ul>

<ul>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction</li>
</ul>

<ul>
<li>Empowers employees to provide excellent customer service</li>
</ul>

<ul>
<li>Observes service behaviors of employees and provides feedback to individuals</li>
</ul>

<ul>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement</li>
</ul>

<ul>
<li>Executes and supports the company s Customer Service Standards and property s Brand Standards</li>
</ul>

<ul>
<li>Participates in and practices daily service basics of the brand</li>
</ul>

<ul>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event</li>
</ul>

<ul>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company</li>
</ul>

<ul>
<li>Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event</li>
</ul>

Building Successful Relationships

<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external</li>
</ul>

<ul>
<li>Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative</li>
</ul>

<ul>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements</li>
</ul>

<ul>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers</li>
</ul>

Managing and Conducting Human Resource Activities

<ul>
<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation</li>
</ul>

<ul>
<li>Utilizes all available on the job training tools for employees</li>
</ul>

Sales Director in Mumbai (UID-7552)

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Job Description for Sales Director

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