<ul>
<li>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. </li>
</ul>

<ul>
<li>Set up accurate accounts for each guest according to their requirements. </li>
</ul>

<ul>
<li>Enter Marriott Rewards information. </li>
</ul>

<ul>
<li>Ensure rates match market codes, document exceptions.</li>
</ul>
 
<ul>
<li>Secure payment prior to issuing room key, verify/adjust billing. </li>
</ul>

<ul>
<li>Compile and review daily reports/logs/contingency lists. </li>
</ul>

<ul>
<li>Complete cashier and closing reports. </li>
</ul>

<ul>
<li>Supply guests with directions and property information. </li>
</ul>

<ul>
<li>Accommodate guest requests, contacting appropriate staff if necessary. </li>
</ul>

<ul>
<li>Follow up to ensure requests have been met. </li>
</ul>

<ul>
<li>Process all payment types, vouchers, paid-outs, and charges. </li>
</ul>

<ul>
<li>Balance and drop receipts. Count and secure bank at beginning and end of shift. </li>
</ul>

<ul>
<li>Obtain manual authorizations and follow all Accounting procedures. </li>
</ul>

<ul>
<li>Notify Loss Prevention/Security of any guest reports of theft.</li>
</ul>

<ul>
<li>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. </li>
</ul>

<ul>
<li>Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. </li>
</ul>

<ul>
<li>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. </li>
</ul>

<ul>
<li>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. </li>
</ul>

<ul>
<li>Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. </li>
</ul>

<ul>
<li>Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. </li>
</ul>

<ul>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
</ul>

Guest Relations Executive in Mumbai (UID-9817)

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Job Description for Guest Relations Executive

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