<ul>
<li>Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. </li>
</ul>

<ul>
<li>Ensure rates match market codes, document exceptions. </li>
</ul>

<ul>
<li>Verify/adjust billing for guests. </li>
</ul>

<ul>
<li>Communicate to appropriate staff when guests are waiting for an available room. </li>
</ul>

<ul>
<li>Advise guest of messages. </li>
</ul>

<ul>
<li>Clear departures in computer system. </li>
</ul>

<ul>
<li>Coordinate with Housekeeping to track room status and guest concerns. </li>
</ul>

<ul>
<li>File guest paperwork or documentation. </li>
</ul>

<ul>
<li>Operate telephone switchboard station. </li>
</ul>

<ul>
<li>Run and check daily reports, contingency lists, and credit card authorization reports. </li>
</ul>

<ul>
<li>Supply guests with directions and information. </li>
</ul>

<ul>
<li>Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. </li>
</ul>

<ul>
<li>Arrange transportation for guests/visitors. </li>
</ul>

<ul>
<li>Count and secure bank at beginning and end of shift. </li>
</ul>

<ul>
<li>Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.</li>
</ul>

<ul>
<li>Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. </li>
</ul>

<ul>
<li>Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. </li>
</ul>

<ul>
<li>Speak using clear and professional language; answer telephones using appropriate etiquette. </li>
</ul>

<ul>
<li>Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. </li>
</ul>

<ul>
<li>Comply with quality assurance standards. </li>
</ul>

<ul>
<li>Stand, sit, or walk for an extended period of time. </li>
</ul>

<ul>
<li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. </li>
</ul>

<ul>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
</ul>

Guest Relations Associate in Mumbai (UID-10651)

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Job Description for Guest Relations Associate

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