Responsibilities

1. Customer Interaction &amp; Assistance

<ul>
<li style="margin-left:0px;">Handle inbound and outbound customer calls and emails in a professional manner. </li>
<li style="margin-left:0px;">Listen to customer queries, complaints, and service requests patiently. </li>
<li style="margin-left:0px;">Provide accurate information about company services (logistics, relocation, document management, etc.). </li>
<li style="margin-left:0px;">Ensure quick and satisfactory resolution of customer issues. </li>
</ul>
2. Service Coordination

<ul>
<li style="margin-left:0px;">Coordinate with internal departments such as operations, logistics, and billing to resolve customer concerns. </li>
<li style="margin-left:0px;">Track service requests and follow up until closure. </li>
<li style="margin-left:0px;">Schedule appointments or pickups as per customer requirements. </li>
<li style="margin-left:0px;">Maintain communication with clients to ensure smooth service delivery. </li>
</ul>
3. Documentation &amp; Reporting

<ul>
<li style="margin-left:0px;">Record all customer interactions and feedback in CRM or support systems. </li>
<li style="margin-left:0px;">Prepare daily and weekly call or service reports. </li>
<li style="margin-left:0px;">Maintain accurate records of complaints, service delays, and resolutions. </li>
<li style="margin-left:0px;">Support management with data for performance analysis. </li>
</ul>
4. Quality &amp; Process Compliance

<ul>
<li style="margin-left:0px;">Follow standard operating procedures (SOPs) and service quality guidelines. </li>
<li style="margin-left:0px;">Ensure customer satisfaction targets and SLAs (Service Level Agreements) are met. </li>
<li style="margin-left:0px;">Escalate unresolved or complex issues to the senior support team. </li>
<li style="margin-left:0px;">Maintain a polite, professional, and positive tone in all communications. </li>
</ul>
5. Skills Required

<ul>
<li style="margin-left:0px;">Excellent communication (verbal and written) in English and local languages. </li>
<li style="margin-left:0px;">Good problem-solving and multitasking skills. </li>
<li style="margin-left:0px;">Basic computer and CRM software knowledge. </li>
<li style="margin-left:0px;">Customer-first attitude with patience and empathy. </li>
</ul>

Customer Support Executive in New Delhi (UID-13653)

Job Description

Job Details

Skills Required for Customer Support Executive

Job Description for Customer Support Executive

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