Have you got an awesome appetite for ?

I. Team &amp; People Management

● Supervise and manage a workforce of 100+ delivery riders and 30+ hub staff (including packers and support crew).

● Build a motivated, high-performing team through structured training, coaching, and performance management.

● Drive engagement by maintaining open communication, resolving conflicts, and fostering a harmonious work culture.

● Lead the recruitment and onboarding process for riders and hub staff as per business needs.

● Conduct interviews, induction, and on-the-job training for new team members.

II. Operational Excellence 

● Ensure smooth functioning of hubs by implementing and enforcing Standard Operating Procedures (SOPs).

● Plan and optimize resource allocation to ensure cost-effective and timely order fulfillment.

● Maintain high service levels through proactive issue resolution, contingency planning, and on-ground supervision.

● Monitor hub dispatch accuracy, on-time delivery, and rider performance to exceed customer expectations.

III. Process, Compliance &amp; Safety 

● Uphold safety and compliance standards at hubs and during delivery operations.

● Ensure adherence to company policies, delivery protocols, and local regulatory requirements.

● Create and deploy CAPA for customer escalations and complaints with urgency and empathy

 IV. Performance Monitoring &amp; Reporting 

● Analyze operational metrics (e.g., delivery time, order accuracy, rider productivity) to identify bottlenecks and improvement opportunities.

● Prepare and present performance reports with actionable insights for leadership review.

● Leverage data to make informed decisions and continuously refine hub operations.

V. Adaptability &amp; Communication 

● Effectively communicate across levels – from riders and hub staff to senior management – in Marathi, Hindi, and English.

● Stay agile by adapting to new technologies, tools, and processes as the business scales

 We hope that you.. 

● 4–6 years of experience in last-mile logistics, supply chain, e-commerce, or similar operations roles.

● Proven experience in leading large ground teams in a high-paced environment.

● Strong understanding of hub management, delivery logistics, and process optimization.

● Proficiency in Marathi, Hindi, and English (verbal and written).

● Ability to work on-ground and in shifts as required

Area Operations Manager in Bengaluru (UID-14234)

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Job Description for Area Operations Manager

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