Responsibilities:

<ul>
<li>Customer focus: Driving Net Promoter Score ( NPS )</li>
</ul>

<ul>
<li>Greeting customers when they enter store and coaching the team to do the same</li>
</ul>

<ul>
<li>Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority</li>
</ul>

<ul>
<li>Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team</li>
</ul>

<ul>
<li>Striving to have long lasting and fruitful relationships with each of our customers</li>
</ul>

Driving sales vs. plan

<ul>
<li>Driving the sales of the store to meet the allotted targets by allocating the targets to the staff</li>
</ul>

<ul>
<li>Developing a culture of high sales performance expectations, i.e. Sales Leadership</li>
</ul>

<ul>
<li>Motivating and inspiring the field team to drive for results</li>
</ul>

<ul>
<li>Assessing field capability and establish performance priorities at group level</li>
</ul>

People development (Attrition Control)


<ul>
<li>Assisting in recruiting and selecting high potential staff</li>
</ul>

<ul>
<li>Providing effective on-the-job training and guidance to team members making use of company training modules</li>
</ul>

<ul>
<li>Delivering clear, motivating and constructive feedback in a timely manner to all retail associates</li>
</ul>

<ul>
<li>Evaluating the training needs of store associates and working closely with L&amp;D department to execute the developmental plan</li>
</ul>

<ul>
<li>Understanding the reasons for attrition and taking measures to control it</li>
</ul>

Cash &amp; Inventory management

<ul>
<li>Monitoring cash reconciliation to ensure there is no mismatch of store funds</li>
</ul>

<ul>
<li>Ensuring availability of required merchandise and services</li>
</ul>

<ul>
<li>Conducting stocktakes regularly</li>
</ul>

<ul>
<li>Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed</li>
</ul>

<ul>
<li>Performing the necessary quality checks for the new products</li>
</ul>

<ul>
<li>Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer</li>
</ul>

Supervision

<ul>
<li>Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved</li>
</ul>

<ul>
<li>Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards</li>
</ul>

SOP adherence &amp; implementation

<ul>
<li>Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees</li>
</ul>

<ul>
<li>Updating colleagues on business performance, new initiatives and other important issues</li>
</ul>

<ul>
<li>Scheduling the team’s shift timings to meet the store’s business needs and demands</li>
</ul>

<ul>
<li>Ensuring staffing levels are adequate to effectively operate the store</li>
</ul>

Store upkeep &amp; maintenance

<ul>
<li>Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store</li>
</ul>

<ul>
<li>Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store</li>
</ul>

Store Manager in New Delhi (UID-10250)

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Job Description for Store Manager

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