Responsibilities 

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus

<ul>
<li>Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up</li>
</ul>

<ul>
<li>He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers</li>
</ul>

<ul>
<li>He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively</li>
</ul>

<ul>
<li>He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has</li>
</ul>

Product recommendation

<ul>
<li>With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales</li>
</ul>

<ul>
<li>He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions</li>
</ul>

Achieving sales targets &amp; SOP adherence

<ul>
<li>Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently</li>
</ul>

<ul>
<li>Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage</li>
</ul>

Store upkeep &amp; maintenance

<ul>
<li>He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly</li>
</ul>

<ul>
<li>He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store</li>
</ul>

Personal attributes &amp; competencies

<ul>
<li>Minimum qualification: 12th pass; Graduates preferred</li>
</ul>

<ul>
<li>Ability to build rapport and trusting relationships</li>
</ul>

<ul>
<li>Ability to understand unstated needs of the customer and offer solutions</li>
</ul>

<ul>
<li>Clear articulation and active listening skills</li>
</ul>

<ul>
<li>Ability to adapt to changing environment and openness to learn</li>
</ul>

<ul>
<li>Proactive task ownership, result-orientation, and customer-orientation</li>
</ul>

<ul>
<li>Ability to multitask and organize activities based on priority</li>
</ul>

Retail Sales Executive in New Delhi (UID-12558)

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Skills Required for Retail Sales Executive

Job Description for Retail Sales Executive

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