Key Responsibilities:

<ul>
<li>Design, implement, and maintain the end to end ServiceNow CMDB to ensure data accuracy, completeness, and compliance.</li>
</ul>

<ul>
<li>Define and enforce CI class structures, relationships, and data models.</li>
</ul>

<ul>
<li>Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population.</li>
</ul>

<ul>
<li>CSDM enhancement and reach to Fly (HIGH) mode</li>
</ul>

<ul>
<li>Troubleshoot discovery issues and improve coverage and accuracy.</li>
</ul>

<ul>
<li>Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.</li>
</ul>

<ul>
<li>Monitor and improve CMDB health using dashboards and reports.</li>
</ul>

<ul>
<li>Collaborate with stakeholders to define CMDB governance policies and procedures.</li>
</ul>

<ul>
<li>Ensure alignment with ITIL and Configuration Management best practices.</li>
</ul>

<ul>
<li>Work closely with Incident, Problem, Change, and Asset Management teams.</li>
</ul>

<ul>
<li>Develop and maintain CMDB reports, dashboards, and documentation.</li>
</ul>

<ul>
<li>Present CMDB health and compliance metrics to leadership.</li>
</ul>

<ul>
<li>Integration with third party tools e.g. (e.g., SCCM, JAMF, Intune, Qualys etc.)</li>
</ul>

<ul>
<li>Implementation experience on ITAM, event management, cloud cost management</li>
</ul>

<ul>
<li>Good to have now assist and Agentic AI experience</li>
</ul>

Qualifications

Required Skills &amp; Qualifications:

<ul>
<li>4–7 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping.</li>
</ul>

<ul>
<li>Strong understanding of IT infrastructure (servers, networks, applications, cloud).</li>
</ul>

<ul>
<li>Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.</li>
</ul>

<ul>
<li>Experience with MID Servers, APIs, and integration tools.</li>
</ul>

ServiceNow Consultant in Mumbai (UID-15682)

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