Key Responsibilities

<ul>
<li style="margin-left:0px;">Make outbound calls to customers to schedule medical examinations as per underwriting requirements.</li>
</ul>

<ul>
<li style="margin-left:0px;">Explain the purpose of medical tests and appointment process in a clear and professional manner.</li>
</ul>

<ul>
<li style="margin-left:0px;">Coordinate with customers to confirm preferred date, time, and location for medical tests.</li>
</ul>

<ul>
<li style="margin-left:0px;">Schedule appointments with empanelled diagnostic centres, hospitals, and medical examiners.</li>
</ul>

<ul>
<li style="margin-left:0px;">Reschedule or cancel appointments as requested by customers or medical partners.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure timely completion of medicals to meet policy issuance timelines.</li>
</ul>

<ul>
<li style="margin-left:0px;">Handle customer queries related to medical tests, fasting requirements, documents, and timelines.</li>
</ul>

<ul>
<li style="margin-left:0px;">Provide accurate information while maintaining a courteous and customer-friendly approach.</li>
</ul>

<ul>
<li style="margin-left:0px;">Follow up with customers for pending or missed medical appointments.</li>
</ul>

<ul>
<li style="margin-left:0px;">Update appointment details, call outcomes, and customer interactions in internal systems.</li>
</ul>

<ul>
<li style="margin-left:0px;">Track appointment status and escalate delays or issues to the concerned team.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain call logs, MIS reports, and compliance documentation.</li>
</ul>

Desired profile

<ul>
<li style="margin-left:0px;">Adhere to company call scripts, data privacy norms, and regulatory guidelines.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure correct customer identification and consent before sharing information.</li>
</ul>

<ul>
<li style="margin-left:0px;">Meet defined quality, productivity, and turnaround time (TAT) standards.</li>
</ul>

Customer Services Executive in Mumbai (UID-14742)

Job Description

Job Details

Skills Required for Customer Services Executive

Job Description for Customer Services Executive

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