Key Responsibilities:

<ul>
<li>Respond to customer queries received via email with accuracy and professionalism.</li>
</ul>

<ul>
<li>Resolve complex customer issues through phone calls, video meet ensuring a seamless experience.</li>
</ul>

<ul>
<li>Collaborate with team members to manage and prioritize workloads efficiently.</li>
</ul>

<ul>
<li>Ensure that all customer interactions are documented and followed up as needed.</li>
</ul>

<ul>
<li>Maintain a high level of product knowledge to provide accurate information to clients.</li>
</ul>

<ul>
<li>Strive for first-contact resolution and effective problem-solving.</li>
</ul>

Requirements:

<ul>
<li>Strong written and verbal communication skills.</li>
</ul>

<ul>
<li>Graduate with 70% in 10th and 12th</li>
</ul>

<ul>
<li>Ability to handle multiple queries across different channels (email and call).</li>
</ul>

<ul>
<li>Previous experience in customer service, preferably in email support, is a plus.</li>
</ul>

<ul>
<li>Proficiency in using email management tools and CRM systems.</li>
</ul>

<ul>
<li>Strong problem-solving skills and the ability to think on your feet.</li>
</ul>

<ul>
<li>A team player with a positive attitude and a commitment to client satisfaction.</li>
</ul>

<ul>
<li>Availability to work from the office.</li>
</ul>

What We Offer:

<ul>
<li>Competitive salary and benefits package.</li>
</ul>

<ul>
<li>Opportunities for growth and development within the company.</li>
</ul>

<ul>
<li>A supportive and dynamic work environment.</li>
</ul>

<ul>
<li>The chance to be a part of a leading online marketplace in India.</li>
</ul>

Customer Support Executive in New Delhi (UID-7280)

Job Description

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Skills Required for Customer Support Executive

Job Description for Customer Support Executive

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