Key Responsibilities:

<ul>
<li style="margin-left:0px;">Respond to customer queries received via email with accuracy and professionalism.</li>
</ul>

<ul>
<li style="margin-left:0px;">Resolve complex customer issues through phone calls, video meet ensuring a seamless experience.</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate with team members to manage and prioritize workloads efficiently.</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure that all customer interactions are documented and followed up as needed.</li>
</ul>

<ul>
<li style="margin-left:0px;">Maintain a high level of product knowledge to provide accurate information to clients.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strive for first-contact resolution and effective problem-solving.</li>
</ul>

Requirements:
<ul>
<li style="margin-left:0px;">Strong written and verbal communication skills.</li>
<li style="margin-left:0px;">Graduate with 70% in 10th and 12th</li>
</ul>

<ul>
<li style="margin-left:0px;">Ability to handle multiple queries across different channels (email and call).</li>
</ul>

<ul>
<li style="margin-left:0px;">Previous experience in customer service, preferably in email support, is a plus.</li>
</ul>

<ul>
<li style="margin-left:0px;">Proficiency in using email management tools and CRM systems.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong problem-solving skills and the ability to think on your feet.</li>
</ul>

<ul>
<li style="margin-left:0px;">A team player with a positive attitude and a commitment to client satisfaction.</li>
</ul>

<ul>
<li style="margin-left:0px;">Availability to work from the office.</li>
</ul>

What We Offer:

<ul>
<li style="margin-left:0px;">Competitive salary and benefits package.</li>
</ul>

<ul>
<li style="margin-left:0px;">Opportunities for growth and development within the company.</li>
</ul>

<ul>
<li style="margin-left:0px;">A supportive and dynamic work environment.</li>
</ul>

<ul>
<li style="margin-left:0px;">The chance to be a part of a leading online marketplace in India. </li>
</ul>

Customer Support Executive in New Delhi (UID-7279)

Job Description

Job Details

Skills Required for Customer Support Executive

Job Description for Customer Support Executive

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