What will I be doing?

<ul>
<li>As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. </li>
</ul>

<ul>
<li>A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</li>
</ul>

<ul>
<li>Assist the Front Office Manager with daily Front Office operations</li>
</ul>

<ul>
<li>Provide prompt service and actively seek opportunities to drive Guest satisfaction</li>
</ul>

<ul>
<li>Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments</li>
</ul>

<ul>
<li>Manage, resolve or escalate any and all Guest complaints quickly</li>
</ul>

<ul>
<li>Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events</li>
</ul>

<ul>
<li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li>
</ul>

<ul>
<li>Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule</li>
</ul>

<ul>
<li>Attend all Front Office meetings</li>
</ul>

<ul>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
</ul>

<ul>
<li>Serve your role and Team in an environmentally-conscience manner</li>
</ul>

What are we looking for?

<ul>
<li>Front Office Associates serving Hilton brands are always working on behalf of our Guests and working with other Team Members. </li>
</ul>

<ul>
<li>To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</li>
</ul>

<ul>
<li>Previous customer service experience within the hotel/leisure/retail sector</li>
</ul>

<ul>
<li>Excellent interpersonal and communication skills</li>
</ul>

<ul>
<li>Commitment to delivering a high level of customer service</li>
</ul>

<ul>
<li>Ability to work under pressure</li>
</ul>

<ul>
<li>Excellent grooming standards</li>
</ul>

<ul>
<li>Flexibility to respond to a variety of work situations</li>
</ul>

Front Office Associate in Gurugram (UID-15261)

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Job Description for Front Office Associate

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