Responsibilities:

<ul>
<li style="margin-left:0px;">Motivating the team to achieve / exceed goals</li>
</ul>

<ul>
<li style="margin-left:0px;">Develop and execute telesales strategies and campaigns to drive revenue growth, improve conversion rates, and enhance customer retention</li>
</ul>

<ul>
<li style="margin-left:0px;">Structured reporting and review management</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage forecasting, planning, training (collaborative approach)</li>
</ul>

<ul>
<li style="margin-left:0px;">Ensure compliance (Risk / Fraud Management)</li>
</ul>

<ul>
<li style="margin-left:0px;">Revenue / Financial Management (PnL)</li>
</ul>

<ul>
<li style="margin-left:0px;">Client relationship management </li>
</ul>
Preferred candidate profile

<ul>
<li style="margin-left:0px;">Minimum 13 years of relevant work experience in BPO operations</li>
</ul>

<ul>
<li style="margin-left:0px;">Proven track record of leading successful telesales teams and achieving sales targets.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong analytical skills, with the ability to leverage data to drive performance.</li>
</ul>

<ul>
<li style="margin-left:0px;">Excellent communication, negotiation, and interpersonal skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Strong leadership and people management skills.</li>
</ul>

<ul>
<li style="margin-left:0px;">Complete understanding of dialer strategy</li>
</ul>

Senior Operations Manager in Navi Mumbai (UID-8849)

Job Description

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Job Description for Senior Operations Manager

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