Inbound Phone Handling: 
<ul>
<li style="margin-left:0px;">Answer inbound customer calls and provide updates on SR/ASR/Incident progress. </li>
<li style="margin-left:0px;">Add comments in tickets for faster processing aligned with customer requests. </li>
<li style="margin-left:0px;">Guide customers on creating service requests, ASRs, and incidents appropriately. </li>
<li style="margin-left:0px;">Support customers with self-service enablement. </li>
<li style="margin-left:0px;">Validate and adjust ticket priorities based on business justification. </li>
<li style="margin-left:0px;">Provide support on lead time and stakeholder connections. </li>
<li style="margin-left:0px;">Guide customers on scheduling expert consultations. </li>
</ul>
First-Level Resolution &amp; Dispatching: 
<ul>
<li style="margin-left:0px;">Monitor inbound emails and manually create cases when automation fails. </li>
<li style="margin-left:0px;">Dispatch unassigned cases to regional CoEs and processors. </li>
<li style="margin-left:0px;">Support shift coordinators and global heads with operational tasks. </li>
<li style="margin-left:0px;">Resolve customer issues independently and proactively prevent SLA breaches. </li>
<li style="margin-left:0px;">Collaborate with leaders in documentation, reporting, and delivery. </li>
<li style="margin-left:0px;">Contribute to a culture of learning, innovation, and teamwork. </li>
</ul>
Required Skills 
<ul>
<li style="margin-left:0px;">Strong willingness to learn and adapt quickly. </li>
<li style="margin-left:0px;">Analytical ability to handle multiple systems of record. </li>
<li style="margin-left:0px;">Quick problem-solving and guided troubleshooting skills. </li>
<li style="margin-left:0px;">Strong coordination and stakeholder management abilities. </li>
</ul>

Customer Support Executive in New Delhi (UID-15597)

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Skills Required for Customer Support Executive

Job Description for Customer Support Executive

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