Core Responsibilities:

<ul>
<li style="text-align:start;">Manage multichannel communication activities to validate, nurture and place information of validated leads into the company CRM system.</li>
</ul>

<ul>
<li style="text-align:start;">Use sales tools, such as phone, email, internet, and other media to communicate, qualify, and sell Quest HCL Software products.</li>
</ul>

<ul>
<li style="text-align:start;">Focus is on inbound and outbound sales campaigns to prospects</li>
</ul>

<ul>
<li style="text-align:start;">Develop, nurture and convert Qualified Leads to customer along with senior business team.</li>
</ul>

<ul>
<li style="text-align:start;">Plan and manage contact strategies to support audience engagement, lead nurturing, conversion, retention and to reduce churn rates.</li>
</ul>

<ul>
<li style="text-align:start;">Liaise closely with other departments and engage stakeholders to ensure the CRM and tools are fully embedded across all integrated campaigns, and ensure a fast and efficient lead passing process.</li>
</ul>

<ul>
<li style="text-align:start;">Knowledge for all technical aspects of the CRM and email system, to ensure optimization, delivery and service.</li>
</ul>

<ul>
<li style="text-align:start;">marketing and/online marketing skills for planning, creation and testing of campaigns.</li>
</ul>

<ul>
<li style="text-align:start;">Maintain accurate and clean customer records in CRM database, including all interactions, customer contacts, and product ownership information.</li>
</ul>

<ul>
<li style="text-align:start;">Influence customer lifetime value and longevity through greater customer satisfaction within customer base</li>
</ul>

<ul>
<li style="text-align:start;">Manage customer escalations, issues, and build/drive resolution plan with customer and internal teams</li>
</ul>

<ul>
<li style="text-align:start;">Work across internal teams to advocate for your customer base bringing concerns and victories to the teams</li>
</ul>

<ul>
<li style="text-align:start;">Alert Product Management &amp; Sales team of any potential customer experience risk, complaint and feedback.</li>
</ul>

<ul>
<li style="text-align:start;">Assure eMail data base quality and growth </li>
</ul>
Preferred candidate profile

<ul>
<li style="text-align:start;">Bachelors Degree</li>
</ul>

<ul>
<li style="text-align:start;">Excellent verbal expression and online relationship building skills</li>
</ul>

<ul>
<li style="text-align:start;">Enthusiasm and positive attitude: passion for helping customers succeed is required</li>
</ul>

<ul>
<li style="text-align:start;">Ability to obtain sales-level understanding of numerous complex products and pricing</li>
</ul>

<ul>
<li style="text-align:start;">Flexibility in scheduling, due to different time zones and locations</li>
</ul>

<ul>
<li style="text-align:start;">A problem-solving mindset</li>
</ul>

<ul>
<li style="text-align:start;">Marketing Skills for execution of digital campaigns and physical events and trade shows</li>
</ul>

<ul>
<li style="text-align:start;">Support partners for customer approach strategies and hand hold them for lead conversion</li>
</ul>

<ul>
<li style="text-align:start;">Passion for digital techniques and technologies.</li>
</ul>

<ul>
<li style="text-align:start;">Advanced English Skill and a Native Language (as required)</li>
</ul>

<ul>
<li style="text-align:start;">Expert in outbound Customer Service Orientation</li>
</ul>

<ul>
<li style="text-align:start;">Focus on the Process Sales flow and sales techniques</li>
</ul>

<ul>
<li style="text-align:start;">Excellent in sales skills</li>
</ul>

<ul>
<li style="text-align:start;">Independent Contributor</li>
</ul>

<ul>
<li style="text-align:start;">Skilled Written and Verbal Communications</li>
</ul>

<ul>
<li style="text-align:start;">Able to close the leads</li>
</ul>

<ul>
<li style="text-align:start;">Experienced Self Management</li>
</ul>

<ul>
<li style="text-align:start;">Expert Decision Making</li>
</ul>

<ul>
<li style="text-align:start;">Experienced Organizational Skills</li>
</ul>

<ul>
<li style="text-align:start;">Expert Multi Tasking / Time Management</li>
</ul>

<ul>
<li style="text-align:start;">Skilled Analytical Thinking </li>
</ul>

Business Development Executive in New Delhi (UID-10470)

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Job Description for Business Development Executive

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