Responsibilities:

<ul>
<li style="margin-left:0px;">Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).</li>
</ul>

<ul>
<li style="margin-left:0px;">Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes.</li>
</ul>

<ul>
<li style="margin-left:0px;">Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation.</li>
</ul>

<ul>
<li style="margin-left:0px;">Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems.</li>
</ul>

<ul>
<li style="margin-left:0px;">Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity.</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner.</li>
</ul>

<ul>
<li style="margin-left:0px;">Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness.</li>
</ul>

<ul>
<li style="margin-left:0px;">Manage/Develop &amp; Deliver all Software/Tool/ technology and IT Infra Projects as per business needs </li>
</ul>

Security Engineer in Noida (UID-9698)

Job Description

Job Details

Skills Required for Security Engineer

Job Description for Security Engineer

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